A career as a Senior Director, Commercial Banking & Treasury Solutions means playing a key role in the growth of the industry by influencing product management, customer experience, and financial performance. You will actively contribute to the transformation of banking products and services for our corporate clients.

You will be responsible for the strategic and operational evolution of a portfolio of banking and treasury products for corporate clients. You will manage the day-to-day management activities, product innovation, regulatory compliance, as well as tools and content for clients and internal teams.

Your responsibilities:

• Develop and manage the growth strategy of the product portfolio in line with modernization ambitions.

• Oversee product roadmap, performance (KPI), profitability, and adoption by target segments.

• Manage product risks, in collaboration with regulatory and compliance teams.

• Lead internal and customer documentation, including conversational tools (e.g. chatbot).

• Manage product marketing campaigns, website content bnc.ca and sales tools (SSA, product sheets, etc.).

• Define customer acquisition and engagement targets in collaboration with the marketing and sales teams.

• Identify and correct customer experience breakdowns through digital tools and channels.

• Ensure the governance and evolution of platforms such as ICOP, in connection with multi-sector initiatives.

• Collaborate in product profitability modeling and capital analysis for strategic initiatives.

• Supervise the delivery of projects and initiatives, in collaboration with delivery managers.

• Mobilize internal expertise (marketing, IT, compliance, operations) around a common product vision.

• Represent the business unit on the Bank's strategic committees.

• Work with Treasury on deposit pricing and growth

Your team:

You will join a multidisciplinary team, committed to delivering exceptional customer experience and transforming the way things are done to meet the evolving needs of the market. You will evolve in an agile structure, inspired by interbank best practices, with clear governance and well-defined roles.

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**Prerequisites: **

• University degree in administration, finance or related field.
• Minimum of 10 years of experience in strategic management, product management, marketing or digital transformation.
• Proven experience in banking product strategy, marketing and complex project management.
• Ability to move from strategic vision to concrete delivery of high-impact initiatives.
• Engaging leadership, excellent interpersonal skills and analytical skills.

Languages:

English

Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.