Arrow Machine and Fabrication Group is an engineering-focused solution provider of machined castings, fabrications, and assemblies.

We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries.

We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Position Summary:

The Customer Service Administrator is responsible for providing administrative support to the customer service department. This role involves managing customer inquiries, processing orders, maintaining customer records, and coordinating with different departments to ensure customer satisfaction and smooth service delivery.

Primary Responsibilities:

• Manage and process purchase orders, ensuring accuracy and timely delivery of goods and services.
• Research and identify reliable suppliers and vendors to meet the company’s purchasing needs.
• Maintain and update vendor information, ensuring that contracts and agreements are current.
• Coordinate with various departments (e.g., production, warehouse, finance) to align purchasing needs with operational requirements.
• Prepare and maintain records of purchases, contracts, and other related documents.
• Process returns and exchanges as necessary and resolve any disputes related to product quality or delivery.
• Greet visitors, clients, and staff, ensuring a professional and welcoming office environment.
• Manage and maintain office supplies, ordering new stock as needed and ensuring proper inventory.
• Answer and direct phone calls, take messages, and handle general inquiries.
• Process incoming and outgoing mail, packages, and deliveries
• Maintain office cleanliness and organization, ensuring common areas are tidy and functional

Educational Requirements:

• High school diploma or equivalent; a degree in business administration or a related field is a plus.

Required Skills & Expertise:

• Proven experience in office administration or similar role (preferably 2-5 years).
• Strong organizational and time-management skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and handle multiple tasks simultaneously.
• Strong attention to detail and problem-solving skills.
• Positive attitude with a customer-service-oriented mindset.
• Ability to maintain confidentiality and handle sensitive information.
• Knowledge of office procedures and basic office equipment (printers, copiers, etc.).
• Familiarity with office management software (e.g., QuickBooks, Google Workspace) is an advantage.

What We Offer – Your Benefits Package

At Arrow, we’re proud to offer a benefits package that supports your health, finances, and future.

Health & Wellness

• Health, dental, and vision coverage from day one!
• Virtual healthcare with Lumino Health
• Employee and Family Assistance Program (Homewood Health)
• Fitness membership discount
• Work boots and prescription safety glasses program

Financial Benefits

• Automatic Enrollment in Company-Paid Deferred Profit Sharing
• RRSP Match Program
• Life and travel insurance for you and your family
• Profit Sharing
• Employee Discount Program

Time Off & Culture

• Three weeks vacation days to start
• Regular company events and team activities
• Supportive, inclusive workplace culture

Career Growth

• Tuition reimbursement for job-related education and training

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates, please note that we do not use AI for application screening.

Disclaimer: Only emails from talent@arrowmfggroup.com are official. Any other contact is unauthor