End User Services Engineer (Windows & macOS Support)
About the role
Role: End User Services Engineer (Windows & macOS Support)
Location: Mississauga, ON (Hybrid) Job Type: Full-time
Role Objective
Deliver exceptional end-user support by ensuring the availability, performance, and reliability of workplace technology. Provide technical expertise across endpoint management, collaboration platforms, identity services, and end-user computing environments while maintaining high customer satisfaction and operational excellence.
Key Responsibilities
Provide Level 2/Level 3 support for end-user devices, operating systems, collaboration tools, and business applications. Support and manage Windows 10/11, macOS, Microsoft Intune, SCCM, Autopilot, mobile devices, and peripherals. Provide advanced support for Apple MacBook devices and macOS, including troubleshooting, configuration, deployment, and optimization. Manage macOS devices using Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), and MDM solutions. Support MacBook provisioning, enrollment, refresh, deployment, and decommissioning activities. Troubleshoot macOS issues, software installations, application compatibility, and hardware-related incidents. Deploy and manage enterprise macOS applications through Intune and Apple management platforms. Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications across Windows and macOS. Administer Active Directory and Microsoft Entra ID, including user accounts, authentication, and access management. Manage OS upgrades, patching, security updates, and application lifecycle management for macOS endpoints. Troubleshoot MFA, Conditional Access, VPN, certificate, and SSO issues. Support onboarding, offboarding, software deployment, and asset lifecycle management. Collaborate with Infrastructure, Network, Security, and Application teams to resolve complex incidents. Implement automation, self-service capabilities, and process improvements. Monitor endpoint health, compliance, security posture, and performance. Create and maintain technical documentation, SOPs, and knowledge articles. Participate in change management, patching, technology refresh, and project deployments. Provide executive/VIP support for hardware, peripherals, printers, docking stations, and collaboration tools. Perform root cause analysis and recommend long-term solutions. Ensure compliance with IT security, governance, and operational standards.
Required Skills
End User Computing (EUC) Support Microsoft 365 Administration Windows 10/11 Administration Apple macOS Administration MacBook Pro / MacBook Air Support Microsoft Intune Apple Business Manager (ABM) Mobile Device Management (MDM) SCCM / Endpoint Configuration Manager Microsoft Entra ID (Azure AD) Active Directory Administration macOS Security, Compliance, Patch & Upgrade Management Conditional Access & MFA ServiceNow or ITSM Tools Incident, Problem & Change Management Endpoint Security & Compliance Device Lifecycle Management Automation & Process Improvement Technical Documentation Root Cause Analysis & Troubleshooting Stakeholder & Customer Management Preferred Skills: Bash/Shell Scripting Jamf Pro, Kandji, Workspace ONE, or similar endpoint management tools Experience Required: 7+ years of experience in End User Computing, Desktop Engineering, IT Support, or Workplace Technology within enterprise environments. Strong hands-on experience supporting Windows 10/11 and Apple macOS environments. Experience with Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), MDM solutions, Microsoft 365, Microsoft Entra ID, and endpoint security management. Proven experience deploying, securing, troubleshooting, and managing MacBook devices in a corporate environment. ITIL-based service delivery experience required. Aviation industry experience is an asset.
Preferred Qualifications
Apple Certified Support Professional (ACSP) or equivalent certification. Experience managing enterprise Mac fleets. Knowledge of Zero-Touch Deployment, Apple ecosystem integrations, CIS macOS security benchmarks, and endpoint hardening practices.
Not the right fit? Search for End User Services Engineer jobs in Mississauga, Ontario, Canada
About Futran Solutions
Established in 2010, Futran Solutions is a next-generation digital technology company committed to enabling business transformation through innovation. With a strong foundation in AI & Automation, Cloud, Data, and Digital Engineering, we specialize in delivering intelligent, scalable, and future-ready solutions that drive real business impact. Our journey has been marked by a relentless pursuit of excellence and a forward-thinking approach that helps organizations stay competitive in an ever-evolving digital landscape. We are not just service providers—we are strategic partners who help shape digital-first enterprises through the power of emerging technologies. Futran Solutions has formed key technical partnerships with Amazon Web Services (AWS), Microsoft, Databricks, ServiceNow, UiPath, and Automation Anywhere, allowing us to deliver best-in-class solutions that are agile, secure, and enterprise-ready. These alliances empower us to accelerate cloud adoption, automate complex workflows, unlock data-driven insights, and build modern digital platforms tailored to each client’s unique goals. At Futran, we are proud to be architects of the digital revolution—designing, building, and scaling tomorrow’s technologies, today.
Similar Jobs
End User Services Engineer (Windows & macOS Support)
About the role
Role: End User Services Engineer (Windows & macOS Support)
Location: Mississauga, ON (Hybrid) Job Type: Full-time
Role Objective
Deliver exceptional end-user support by ensuring the availability, performance, and reliability of workplace technology. Provide technical expertise across endpoint management, collaboration platforms, identity services, and end-user computing environments while maintaining high customer satisfaction and operational excellence.
Key Responsibilities
Provide Level 2/Level 3 support for end-user devices, operating systems, collaboration tools, and business applications. Support and manage Windows 10/11, macOS, Microsoft Intune, SCCM, Autopilot, mobile devices, and peripherals. Provide advanced support for Apple MacBook devices and macOS, including troubleshooting, configuration, deployment, and optimization. Manage macOS devices using Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), and MDM solutions. Support MacBook provisioning, enrollment, refresh, deployment, and decommissioning activities. Troubleshoot macOS issues, software installations, application compatibility, and hardware-related incidents. Deploy and manage enterprise macOS applications through Intune and Apple management platforms. Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications across Windows and macOS. Administer Active Directory and Microsoft Entra ID, including user accounts, authentication, and access management. Manage OS upgrades, patching, security updates, and application lifecycle management for macOS endpoints. Troubleshoot MFA, Conditional Access, VPN, certificate, and SSO issues. Support onboarding, offboarding, software deployment, and asset lifecycle management. Collaborate with Infrastructure, Network, Security, and Application teams to resolve complex incidents. Implement automation, self-service capabilities, and process improvements. Monitor endpoint health, compliance, security posture, and performance. Create and maintain technical documentation, SOPs, and knowledge articles. Participate in change management, patching, technology refresh, and project deployments. Provide executive/VIP support for hardware, peripherals, printers, docking stations, and collaboration tools. Perform root cause analysis and recommend long-term solutions. Ensure compliance with IT security, governance, and operational standards.
Required Skills
End User Computing (EUC) Support Microsoft 365 Administration Windows 10/11 Administration Apple macOS Administration MacBook Pro / MacBook Air Support Microsoft Intune Apple Business Manager (ABM) Mobile Device Management (MDM) SCCM / Endpoint Configuration Manager Microsoft Entra ID (Azure AD) Active Directory Administration macOS Security, Compliance, Patch & Upgrade Management Conditional Access & MFA ServiceNow or ITSM Tools Incident, Problem & Change Management Endpoint Security & Compliance Device Lifecycle Management Automation & Process Improvement Technical Documentation Root Cause Analysis & Troubleshooting Stakeholder & Customer Management Preferred Skills: Bash/Shell Scripting Jamf Pro, Kandji, Workspace ONE, or similar endpoint management tools Experience Required: 7+ years of experience in End User Computing, Desktop Engineering, IT Support, or Workplace Technology within enterprise environments. Strong hands-on experience supporting Windows 10/11 and Apple macOS environments. Experience with Microsoft Intune, Apple Business Manager (ABM), Automated Device Enrollment (ADE), MDM solutions, Microsoft 365, Microsoft Entra ID, and endpoint security management. Proven experience deploying, securing, troubleshooting, and managing MacBook devices in a corporate environment. ITIL-based service delivery experience required. Aviation industry experience is an asset.
Preferred Qualifications
Apple Certified Support Professional (ACSP) or equivalent certification. Experience managing enterprise Mac fleets. Knowledge of Zero-Touch Deployment, Apple ecosystem integrations, CIS macOS security benchmarks, and endpoint hardening practices.
Not the right fit? Search for End User Services Engineer jobs in Mississauga, Ontario, Canada
About Futran Solutions
Established in 2010, Futran Solutions is a next-generation digital technology company committed to enabling business transformation through innovation. With a strong foundation in AI & Automation, Cloud, Data, and Digital Engineering, we specialize in delivering intelligent, scalable, and future-ready solutions that drive real business impact. Our journey has been marked by a relentless pursuit of excellence and a forward-thinking approach that helps organizations stay competitive in an ever-evolving digital landscape. We are not just service providers—we are strategic partners who help shape digital-first enterprises through the power of emerging technologies. Futran Solutions has formed key technical partnerships with Amazon Web Services (AWS), Microsoft, Databricks, ServiceNow, UiPath, and Automation Anywhere, allowing us to deliver best-in-class solutions that are agile, secure, and enterprise-ready. These alliances empower us to accelerate cloud adoption, automate complex workflows, unlock data-driven insights, and build modern digital platforms tailored to each client’s unique goals. At Futran, we are proud to be architects of the digital revolution—designing, building, and scaling tomorrow’s technologies, today.