TELLING CAPTIVATING STORIES TO AUDIENCES EVERYWHERE

Blue Ant Media (TSX: BAMI) is an international streamer, production studio, advertising sales and rights-management business. The company operates a diverse portfolio of free streaming and pay TV channels internationally, including Love Nature, Cottage Life, Smithsonian Channel Canada, BBC Earth Canada, HauntTV, Homeful, and Love Pets, as well as the subscription streaming service MagellanTV. Its studio business produces and distributes a wide range of premium content across key genres for streaming and broadcast platforms worldwide. Blue Ant Media is headquartered in Toronto, with a presence in Los Angeles, New York, Miami, Singapore, London, Washington, Sydney, Halifax, and Ottawa. blueantmedia.com⼁Instagram⼁LinkedIn

Our employees are passionate experts in all of our business areas. They are fanatical about creating outstanding content and experiences, and about delivering them on new and evolving platforms. We actively seek new employees who embody our core values. We want them to think big, act with purpose, celebrate creativity, do the right thing, respect one another, and succeed together. We attract creative talents who are optimistic about the evolving future of content and who take pride in recognizing opportunities where others see challenges. At Blue Ant Media, we give them the flexibility to think like entrepreneurs, take ownership of their projects, take risks, and embrace innovation in a rapidly evolving media landscape. Our team members excel at collaborating with internal and external partners by building trusting, respectful working relationships.

I.T. Support Analyst

Blue Ant Media’s I.T. team is seeking a confident, upbeat, and reliable individual geared up for an entry level role of I.T. Support Analyst. The role of I.T. Support is “the face” of I.T. whose primary responsibility is to ensure solutions are implemented. The successful candidate will be the first point of contact for all technological inquiries for all staff in our head office. Additionally, taking into consideration out international offices, this role also provides the opportunity to work with and support our international teams. The successful candidate would leverage their technical knowledge and experience to provision effective solutions to business-critical problems. Most importantly, the successful candidate will be a keen problem solver who constantly strives to provide the highest quality customer service.

This role will report to the Senior Director, I.T. and requires in-office attendance between our offices in Toronto for up to five (5) days per week.

The anticipated salary range for this role is $55,000 - $65,000 per year, with final compensation determined by experience and qualifications.

Core Responsibilities & Duties

• Proactively provide timely responses and effective solutions to:
• Helpdesk requests through web ticketing portal
• Direct email requests and inquiries
• Direct face-to-face requests and inquiries
• Flexibility to provide remote support for multiple international offices
• Make reasonable judgments, based on analysis, whether issues need escalation within I.T. team and/or involvement of other business units and stakeholders
• Configure, troubleshoot, maintain, repair, and deploy Mac and Windows systems, mobile devices, printers, and miscellaneous peripherals
• Provide support and training on Mac OSX, Windows, and business specific applications new and existing as required
• Assist in administration of end user accounts using Active Directory, Microsoft 365 and G Suite
• Physically setup and track desk phone units and troubleshoot connectivity issues
• Troubleshoot network connectivity issues with Wi-Fi, LAN, and business specific networks
• Perform miscellaneous incidental duties as required

Qualifications

• College diploma or University degree in the field of Information Technology OR a minimum of 1-2 years of equivalent work experience in a role similar to I.T. Support
• Heightened prioritization and organizational skills
• Excellent verbal and written communication skills with a proven ability to translate technical concepts into user-friendly terms
• Exceptional interpersonal skills with natural drive towards providing high quality customer service
• Highly developed analytical and problem-solving skills with constant desire to learn
• Ability to absorb and retain information quickly
• Natural ability to establish and maintain good customer rapport
• Perform well under high pressure, fast-paced, work environment
• Consistent ability to ensure job is done well on all sides and in keeping service standards
• Demonstrated ability to work well under minimal supervision
• Knowledge and understanding of computer networking concepts (e.g., TCP/IP, DNS, VLAN, etc.)
• Windows Servers Technologies
• Proficient with Mac OSX
• Knowledge of VMware

At Blue Ant Media, we believe promoting equity, diversity, and inclusion is everyone's responsibility. We can all contribute. As a global media company, we recognize our platform and opportunity to influence change and promote a more inclusive world. We know what we create, distribute, and produce is better with a diverse workforce. In recruiting for our teams, we encourage applications from individuals of all backgrounds (who are eligible to work in Canada) and welcome the unique contributions each person brings.

While we may use digital tools to support the efficiency of our recruitment process, we do not use Artificial Intelligence (AI) to screen, assess or select candidates. Applications are personally reviewed by a member of the Talent Acquisition team or one of the hiring leaders, ensuring a fair and human-centered experience for all applicants.

If you have most of the qualifications listed in our posting, but are not sure whether to proceed with your application, we still encourage you to apply. We thank all candidates for their interest in Blue Ant Media and we will reach out to those candidates that are under consideration. If you are contacted for an interview and require an accommodation at any time during the recruitment process, please email our Human Resources team at hr@blueantmedia.com.