Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine
About the role
Posting Period
Posting Period: May 25th - June 7th, 2026
Salary: $133,107.00 - $166,413.00 per year
Who We Are
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
The Southwest Ontario Regional Base Hospital Program (SWORBHP) is privileged to fall under the leadership of London Health Sciences Centre (LHSC) and is one of eight Regional Base Hospitals in Ontario (7 land and 1 air), known collectively as the Ontario Base Hospital Group. The key function of SWORBHP's Base Hospital is to provide medical oversight, medical delegation, education and quality assurance to approximately 2000 Primary and Advanced Care Paramedics who serve a population of close to 1.7 million people. SWORBHP's oversight spans a large and diverse geographical region within Southwest Ontario, while providing leadership, guidance and advice to the Ministry of Health on paramedic practice and prehospital medicine.
SWORBHP falls under the LHSC's Southwest Centre for Prehospital Medicine Program which also provides other services outside of the core mandate of the Base Hospital. This includes medical oversight to paramedic students, police and fire fighters, as well as the provision of auditing services.
Job Summary
What the Role is
Reporting to the Director, Southwest Centre for Pre-Hospital Medicine, the Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine directs, manages and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
The Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine provides leadership in business process design and optimization to support efficient, consistent, and sustainable Base Hospital operations, with a strong focus on continuous improvement. This role leads the identification, redesign, and implementation of business processes and information systems that enable effective service delivery and ongoing system improvement in support of the Centre?s mandate for medical oversight and quality assurance across the region. The Manager leads a team of business systems staff and works closely with the Regional Program Director and Regional Medical Director to plan and integrate cross-functional information technology and decision-support initiatives, collaborating with LHSC Information Technology Services and provincial Base Hospital partners to improve efficiency, data integrity, standardization, and regional consistency.
The Manager is accountable for ensuring that SWORBHP delivers high-quality services related to medical delegation, medical direction, and clinical advice to Paramedic Services and Paramedics throughout Southwestern Ontario through structured, data-informed quality improvement processes. The role leads and oversees continuous quality improvement and quality assurance activities, including audit processes, performance monitoring, and feedback mechanisms, ensuring medical direction is implemented in a legally defensible, educationally supported, and clinically appropriate manner. Through the development and maintenance of quality systems, principles, and standards, the Manager fosters a culture of learning, transparency, and continuous improvement using a just culture and patient-focused approach, and ensures quality findings are systematically translated into sustainable system, educational, and practice improvements.
Qualifications
Who You Are
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills
What Skills Are Needed
- Demonstrated expertise in continuous quality improvement (CQI) methodologies, including PDSA, Lean principles, and root?cause analysis, with the ability to drive measurable system improvement.
- Strong systems thinking and process improvement skills, including process mapping, redesign, and optimization to improve efficiency, consistency, and outcomes.
- High level of data literacy and analytical capability, with the ability to interpret performance data, identify trends and risks, and support sound decision?making.
- Proven ability to translate audit findings, performance data, and stakeholder feedback into actionable and sustainable improvement initiatives.
- Effective people and change leadership skills, including planning and executing action plans, motivating teams, and sustaining performance excellence in a complex environment.
- Strong business acumen, with the ability to align quality initiatives, business systems, and operational priorities.
- Values?based leadership with a demonstrated commitment to just culture, continuous improvement, and healthy work environments.
- Excellent communication and stakeholder engagement skills to influence system change and support collaboration across clinical, operational, and technical teams.
What You Will Bring With You
-
Successful completion of a recognized baccalaureate degree in Business Administration, Computer Science, Health Administration, Health Informatics, or a related health discipline, preferred*
-
Related post?graduate education preferred
-
Three to five years? experience in progressively more responsible leadership roles in a healthcare environment, preferably within a complex system setting
-
Demonstrated experience leading quality improvement, business systems, or data?driven initiatives, including project management and cross?functional collaboration.
-
Strong business and analytical expertise, including experience with performance monitoring, auditing, data quality, and process improvement.
-
Proven ability to translate complex data and information into clear, meaningful insights for diverse stakeholders.
-
Experience working with information technology systems, decision?support tools, and system implementations; PMP designation or equivalent project experience is an asset.
-
Familiarity with the Ontario paramedic system, relevant legislation, and the pre?hospital care environment is an asset.
-
A leadership approach grounded in equity, respect, and collaboration, with the ability to work effectively in diverse teams.
-
Strong computer proficiency, including Microsoft Office applications
-
Demonstrated ability to attend work on a regular basis
-
Consideration for an interview will be given to an education and prior experience assessment
Other Information
London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.
LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.
LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.
Reason for Posting: Existing Vacancy
Submission Requirements (please submit as a PDF document)
- Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.
As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.
Immunization Requirements:
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC?s Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.
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Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine
About the role
Posting Period
Posting Period: May 25th - June 7th, 2026
Salary: $133,107.00 - $166,413.00 per year
Who We Are
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada's largest acute-care teaching hospitals, LHSC delivers world-class care and experiences, built on our commitment to excellence in research, innovation, and learning. In partnership with our communities, we design and advance healthcare to support the wellness of the populations we serve. LHSC delivers both local and regional services, including the Children's Hospital, within a large geographic area. LHSC is known for its great people and great care, with a workforce of close to 15,000, dedicated to delivering the highest quality patient care while partnering with communities to transform health, one life at a time.
The Southwest Ontario Regional Base Hospital Program (SWORBHP) is privileged to fall under the leadership of London Health Sciences Centre (LHSC) and is one of eight Regional Base Hospitals in Ontario (7 land and 1 air), known collectively as the Ontario Base Hospital Group. The key function of SWORBHP's Base Hospital is to provide medical oversight, medical delegation, education and quality assurance to approximately 2000 Primary and Advanced Care Paramedics who serve a population of close to 1.7 million people. SWORBHP's oversight spans a large and diverse geographical region within Southwest Ontario, while providing leadership, guidance and advice to the Ministry of Health on paramedic practice and prehospital medicine.
SWORBHP falls under the LHSC's Southwest Centre for Prehospital Medicine Program which also provides other services outside of the core mandate of the Base Hospital. This includes medical oversight to paramedic students, police and fire fighters, as well as the provision of auditing services.
Job Summary
What the Role is
Reporting to the Director, Southwest Centre for Pre-Hospital Medicine, the Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine directs, manages and evaluates the delivery of department services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal and external partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.
This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective working relationships and networks within the team/unit and with other teams across the organization.
The Manager, Quality and Business Systems, Southwest Centre for Pre-Hospital Medicine provides leadership in business process design and optimization to support efficient, consistent, and sustainable Base Hospital operations, with a strong focus on continuous improvement. This role leads the identification, redesign, and implementation of business processes and information systems that enable effective service delivery and ongoing system improvement in support of the Centre?s mandate for medical oversight and quality assurance across the region. The Manager leads a team of business systems staff and works closely with the Regional Program Director and Regional Medical Director to plan and integrate cross-functional information technology and decision-support initiatives, collaborating with LHSC Information Technology Services and provincial Base Hospital partners to improve efficiency, data integrity, standardization, and regional consistency.
The Manager is accountable for ensuring that SWORBHP delivers high-quality services related to medical delegation, medical direction, and clinical advice to Paramedic Services and Paramedics throughout Southwestern Ontario through structured, data-informed quality improvement processes. The role leads and oversees continuous quality improvement and quality assurance activities, including audit processes, performance monitoring, and feedback mechanisms, ensuring medical direction is implemented in a legally defensible, educationally supported, and clinically appropriate manner. Through the development and maintenance of quality systems, principles, and standards, the Manager fosters a culture of learning, transparency, and continuous improvement using a just culture and patient-focused approach, and ensures quality findings are systematically translated into sustainable system, educational, and practice improvements.
Qualifications
Who You Are
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills
What Skills Are Needed
- Demonstrated expertise in continuous quality improvement (CQI) methodologies, including PDSA, Lean principles, and root?cause analysis, with the ability to drive measurable system improvement.
- Strong systems thinking and process improvement skills, including process mapping, redesign, and optimization to improve efficiency, consistency, and outcomes.
- High level of data literacy and analytical capability, with the ability to interpret performance data, identify trends and risks, and support sound decision?making.
- Proven ability to translate audit findings, performance data, and stakeholder feedback into actionable and sustainable improvement initiatives.
- Effective people and change leadership skills, including planning and executing action plans, motivating teams, and sustaining performance excellence in a complex environment.
- Strong business acumen, with the ability to align quality initiatives, business systems, and operational priorities.
- Values?based leadership with a demonstrated commitment to just culture, continuous improvement, and healthy work environments.
- Excellent communication and stakeholder engagement skills to influence system change and support collaboration across clinical, operational, and technical teams.
What You Will Bring With You
-
Successful completion of a recognized baccalaureate degree in Business Administration, Computer Science, Health Administration, Health Informatics, or a related health discipline, preferred*
-
Related post?graduate education preferred
-
Three to five years? experience in progressively more responsible leadership roles in a healthcare environment, preferably within a complex system setting
-
Demonstrated experience leading quality improvement, business systems, or data?driven initiatives, including project management and cross?functional collaboration.
-
Strong business and analytical expertise, including experience with performance monitoring, auditing, data quality, and process improvement.
-
Proven ability to translate complex data and information into clear, meaningful insights for diverse stakeholders.
-
Experience working with information technology systems, decision?support tools, and system implementations; PMP designation or equivalent project experience is an asset.
-
Familiarity with the Ontario paramedic system, relevant legislation, and the pre?hospital care environment is an asset.
-
A leadership approach grounded in equity, respect, and collaboration, with the ability to work effectively in diverse teams.
-
Strong computer proficiency, including Microsoft Office applications
-
Demonstrated ability to attend work on a regular basis
-
Consideration for an interview will be given to an education and prior experience assessment
Other Information
London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC's Mission, Vision, Values and Code of Conduct.
LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and members of the 2SLGBTQIA+ community. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.
LHSC does not use artificial intelligence (AI) to screen, assess or select applicants for a position.
Reason for Posting: Existing Vacancy
Submission Requirements (please submit as a PDF document)
- Cover Letter, Resume and Listing of Education, Credentials, Certifications and References.
As part of the assessment process applicants may be required to complete a written profile, presentations, etc. Please be advised that reference checks may be conducted as part of the selection process.
Immunization Requirements:
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC?s Health Review Requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to complete a satisfactory police information check (original document) completed in the last 6 months.