Corporate Customer Service Representative - S
About the role
As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environment
Most Call Topics Fall Within Three Categories
- Triangle Rewards program
- After sales product support & warranties
- Store experiences & company policies
Triangle Rewards Program Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc.
After Sales Product Support & Warranties Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warranties
Store Experiences & Company Policies Complaints, price matching, corporate responsibility inquiries, etc.
- Empathetic Customer Service Mindset
- Attention to detail
- Initiative
- Inclusivity is a must
- Keyboarding
- Excellent time management skills
- Strong technical aptitude
- Creative Problem Solving
Must Haves
- Demonstrated passion for driving an exceptional customer experience
- Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
- Demonstrated active listening, professional verbal communication skills
- Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
- High School Diploma or equivalent
Nice To Have (Not Required)
- Previous call centre experience
Hours 8 am – 9 pm Monday to Friday
9 am – 5 pm Saturday and Sunday
- Shifts are created three weeks out based on business requirements
- Candidates must be fully available upon hire during department hours of operation
- Eligible for Annual Shift Bidding
Benefits
- Employee focused organization.
- Community driven organization – whatever community you exist in, we are very involved in
- Ensuring that the community prospers
- Career growth opportunity.
- Performance based incentives
Training
- Virtual and In Person available
- Minimum of 3 weeks of training – modular
- Systems
- Processes
- Customer service
- 2 weeks in class and 1 week one the job training
- Ongoing coaching
This is a contract position that will go from September 2025 until the end of January 2026
About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
Corporate Customer Service Representative - S
About the role
As a Corporate Customer Service Representative will work across all brands and affiliated programs to provides exceptional customer service to retail customers. This position receives a diverse set of calls and requires the ability to quickly adapt in a fast pace and ever changing environment
Most Call Topics Fall Within Three Categories
- Triangle Rewards program
- After sales product support & warranties
- Store experiences & company policies
Triangle Rewards Program Assisting customers getting points, promotions are not applied, merging loyalty accounts, etc.
After Sales Product Support & Warranties Helping customers use the products they purchased by providing instructions or troubleshooting. Discussing warranties
Store Experiences & Company Policies Complaints, price matching, corporate responsibility inquiries, etc.
- Empathetic Customer Service Mindset
- Attention to detail
- Initiative
- Inclusivity is a must
- Keyboarding
- Excellent time management skills
- Strong technical aptitude
- Creative Problem Solving
Must Haves
- Demonstrated passion for driving an exceptional customer experience
- Minimum one year of customer service experience in retail, fast food, hotel & Hospitability industry, etc.
- Demonstrated active listening, professional verbal communication skills
- Demonstrated aptitude with multiple systems and ability to support with basic browser-based functions
- High School Diploma or equivalent
Nice To Have (Not Required)
- Previous call centre experience
Hours 8 am – 9 pm Monday to Friday
9 am – 5 pm Saturday and Sunday
- Shifts are created three weeks out based on business requirements
- Candidates must be fully available upon hire during department hours of operation
- Eligible for Annual Shift Bidding
Benefits
- Employee focused organization.
- Community driven organization – whatever community you exist in, we are very involved in
- Ensuring that the community prospers
- Career growth opportunity.
- Performance based incentives
Training
- Virtual and In Person available
- Minimum of 3 weeks of training – modular
- Systems
- Processes
- Customer service
- 2 weeks in class and 1 week one the job training
- Ongoing coaching
This is a contract position that will go from September 2025 until the end of January 2026
About Us At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .
Accommodations We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
About Canadian Tire Corporation, Ltd.
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.