Headwater Equipment believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

POSITION SUMMARY

The Parts Person will play a key role in supporting internal and external customers to ensure timely and cost-efficient sourcing of parts, materials, and consumables for the heavy equipment industry. The Parts Person will have a passion for providing excellent customer service by accurately identifying the customer's needs, providing product solutions and processing orders in a timely manner. The Parts Person must possess positive communications and interpersonal skills, have strong mechanical knowledge, and be able to use a computer to access product information and pricing.

KEY RESPONSIBILITIES

• Receive parts requests by email. telephone, walk-ins and internal parts requisitions.
• Analyze internal inventory, OEM, and After-market websites, and other sources in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspection of old parts, technician and customer requests, and customer descriptions of malfunctions.
• Issue purchase orders, complete received documentation, create invoices, submit paperwork to accounting.
• Process payments or obtain credit authorization.
• Monitor inventory stock levels and replenish when required.
• Receive parts returns and cores, examine for defects, and process transactions accordingly.
• Loading and unloading of deliveries using a Forklift, Skid Steer, or Telehandler. Verify all items received match Bills of Lading. Reconcile all documentation and submit to Accounting.

EDUCATION, SKILLS, EXPERIENCE & REQUIREMENTS

• Experience working in a Parts department with an ERP or equivalent system.
• Completion of Secondary School or combination of school and work related experience
• Speak, read and write English fluently. Excellent verbal and written communications.
• Intermediate computer skills
• Knowledge of import and export shipping requirements and procedures.
• Valid driver’s license with minimal demerits and no suspensions, DUI's or distracted driving offenses. Driver's abstract required.
• Ability to operate equipment (i.e. forklift, Telehandler, skid steer) with training provided by Headwater
• Strong time management and organizational experience
• Exceptional inside sales and customer service skills
• Working knowledge of machines and tools, including their designs, uses, repair and maintenance.

WORK STYLE, PERSONALITY & CHARACTER TRAITS

• Reliable. You are punctual and dependable. You show up every day and give an honest effort.
• Self-Motivator. You don't need to be told what to do every day. You seek tasks to do when available.
• Structure. You follow reporting lines, company policies and procedures, and our HSMS Program.
• Company-minded. You demonstrate commitment to code of conduct and company values.
• Detail-Oriented. You ensure all documentation is complete, accurate, and submitted on time.
• Mechanically-inclined. You believe it is essential to your success to know the inner workings of equipment.
• Relationship-builder. You have the ability to put people at ease by remaining calm and professional when faced with conflict. You turn every customer experience into a positive one.
• Customer-focused. You follow up on all customer inquiries. You impress our customers by delivering excellence in customer service. You provide a warm welcome to customers coming through our doors.
• Adaptable. Your days can be challenging and fast-paced with rapidly changing priorities. You are adaptable and have the ability to see through the chaos. You turn problems into opportunities to excel.
• Champion. You enjoy problem-solving to create solutions that impress customers and elevate the department to new heights.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• This is an In-Person office environment. Some tasks will be conducted outdoors
• 8 Hour work day Monday to Friday. Overtime available when demand requires it.
• Regularly required to lift items weighing up to 22kgs.
• Daily interaction with customers, co-workers, contractors and visitors

WHAT HEADWATER HAS TO OFFER

• State of the art facility
• Clean and healthy work environment
• Benefit Package
  • Includes dental, ortho, vision and prescription drug coverage
• Employer RRSP Match Program
• Competitive pay and the opportunity to advance within the company
• Positive working environment
• We are a family run company that cares for its employees
• We have a proven record with a low turnover rate, we want long term people
• Top notch safety program, safety training provided
• The chance to learn and grow with a Alberta owned business

APPLICATION

If you believe you are the person we are looking for, please apply.

Only candidates selected for a prescreen interview will be contacted

A bit about Headwater

We are a Heavy Equipment Sales and Service Company. We are also the authorized dealer for Sany and Rokback Trucks, as well as a repair center for Cummins, Isuzu an Scania. We also service, repair, and refurbish late model CAT/Deere/Hitachi equipemnt. Headwater runs a very clean modern shop. With shop service technicians throughout our Branches in Western Canada, and over 25 field service and welding trucks, we pride ourselves on hiring and retaining good people. Headwater Equipment is a family run business that believes its employees are its greatest asset and we do all we can to ensure our employees are satisfied with their position within our company.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial or municipal laws.