About the role
Department: Operations
Location: Brockville
Description MISSION: To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.
Outcomes: Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:
- Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.
Reduce Customer Complaints & Improve Customer Satisfaction:
- Reduce customer product complaints by ≥ 20% within 12 months.
Improve Internal Quality Performance:
- Deliver a 10–15% reduction in rework costs year over year.
Build and Lead a High-Performing Quality Team:
- Develop and implement a training plan for all Quality Technicians and Inspectors.
Drive Continuous Improvement Culture:
- Lead at least 2 major CI projects per year tied to quality or process improvement.
Role Competencies: Ownership & Accountability:
- Takes full responsibility for quality outcomes; does not make excuses.
Analytical Problem Solving:
- Skilled in root-cause analysis, structured problem-solving, and data interpretation.
Process Discipline:
- Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.
Leadership & Coaching:
- Develops team members, provides clear direction, and holds others accountable.
Customer Focus:
- Understands customer requirements; anticipates quality risks; communicates proactively.
Execution & Results Orientation:
- Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.
Communication Skills:
- Clear, concise reporting; can translate technical issues into business impact.
Collaboration:
- Works effectively with production, engineering, supply chain, and external partners.
Manufacturing Quality experience:
- Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
- Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.
About IEC Holden
Electric motor manufacturers are in a race to capture or defend market share. We flex our global operations and speed to help them win and become champions of their industry.
We are North America’s leading contract manufacturer of electrical rotating equipment and components with ISO 9001:2015 certified manufacturing facilities in USA, Mexico and Canada.
About the role
Department: Operations
Location: Brockville
Description MISSION: To lead and continuously improve the plant’s Quality Management System (QMS), ensuring products meet customer, regulatory, and internal standards while driving defect reduction, process capability, and a culture of quality across the manufacturing site.
Outcomes: Lead the Site’s Quality Management System (QMS) to Compliance and Excellence:
- Maintain AAR M1003 (or other applicable standards) certification with zero major non-conformances and ensure 100% of quality procedures and work instructions are current, fully followed, and audited quarterly.
Reduce Customer Complaints & Improve Customer Satisfaction:
- Reduce customer product complaints by ≥ 20% within 12 months.
Improve Internal Quality Performance:
- Deliver a 10–15% reduction in rework costs year over year.
Build and Lead a High-Performing Quality Team:
- Develop and implement a training plan for all Quality Technicians and Inspectors.
Drive Continuous Improvement Culture:
- Lead at least 2 major CI projects per year tied to quality or process improvement.
Role Competencies: Ownership & Accountability:
- Takes full responsibility for quality outcomes; does not make excuses.
Analytical Problem Solving:
- Skilled in root-cause analysis, structured problem-solving, and data interpretation.
Process Discipline:
- Promotes and models adherence to standards and documentation, guiding and coaching team members to follow processes and consistently achieve quality outcomes.
Leadership & Coaching:
- Develops team members, provides clear direction, and holds others accountable.
Customer Focus:
- Understands customer requirements; anticipates quality risks; communicates proactively.
Execution & Results Orientation:
- Drives measurable outcomes and consistently meets deadlines by monitoring KPIs to track progress, identify gaps, and ensure continuous improvement.
Communication Skills:
- Clear, concise reporting; can translate technical issues into business impact.
Collaboration:
- Works effectively with production, engineering, supply chain, and external partners.
Manufacturing Quality experience:
- Minimum 5 years of hands-on experience, applying advanced knowledge of PPAP, APQP, Control Plans, FMEA, and AAR M1003 standards.
- Skilled in metrology, inspection methods, and ERP/QMS systems (Epicor, Plex, SAP) to drive compliance, product quality, and continuous improvement.
About IEC Holden
Electric motor manufacturers are in a race to capture or defend market share. We flex our global operations and speed to help them win and become champions of their industry.
We are North America’s leading contract manufacturer of electrical rotating equipment and components with ISO 9001:2015 certified manufacturing facilities in USA, Mexico and Canada.