Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we power the lives of the people in the communities we serve.

As the electricity distributor to the Nation’s Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow.

We are seeking a Distribution Design Layout Agent who enjoys hands-on work with the support of a collaborative team; a problem solver who always puts safety first. Without you, we’d be in the dark.

Are you ready to make a difference in our community?

JOB SUMMARY

The Distribution Design Layout Agent is Hydro Ottawa’s front line ambassador. Agents communicate in the field with residential and commercial secondary/ primary customers and/or their contractor(s), Architects and Engineers; they generate single phase and three phase secondary service entrance connection designs for new infill, upgrades, solar installations and calculate cost estimates. Agents scrutinize incoming design proposals to ensure internal and external technical standards are met. They verify proper installations, take measurements, create as-built drawings for overhead/underground secondary/primary services and update transformer/customer data. They also deal extensively in the field with Third Party pole attachment requests and Committee of Adjustment field reviews to ensure feasibility. They communicate extensively through verbal instruction and electronic correspondence. The Agents are obligated to manage their time to respond to a large volume of requests on a daily basis.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:

• Design single/three phase primary/secondary service layouts for new services and service upgrades or add residential/commercial meters as per established requirements
• Negotiate with customers, locations for meter bases and transfer devices that will meet Hydro Ottawa Conditions of Service
• Communicate extensively with designers and engineers to inform and enforce Hydro Ottawa standards and specifications in relation to commercial and residential microfit installations
• As a highly visible ambassador for the company, communicate with, and to the extent possible, respond to / re-direct or follow up on customer requests
• Design minor primary/secondary overhead/underground extensions
• Provide service entrance locations for existing subdivisions, infill, upgrade and load displacement projects
• Works closely with System Designers, Supervisors, Coordinators and Field Technicians and other Trades staff as appropriate to ensure that their projects are planned and executed to meet the requirements and schedules of various customers
• Communicate and coordinate with customers, contractors, developers, consultants, representatives from the City, other utilities and outside agencies
• Inspect and measure electrical plant (e.g. Service locations, service trenches, transformers, poles, cables, etc.) and produce as-built drawings
• Field verify and approve 3rd party pole attachments, proposed contacts, connections, and installation standards to ensure the feasibility of the proposed design and how it will impact existing plant, and create the required paperwork for any “make ready work” resulting from the request
• Field verification for feasibility, approve or reject, flat rate connections (e.g. signs, bus shelters, phone booths, etc.)
• Assess equipment problems and ensure distribution installation standards are met
• Inspect field equipment and take corrective action as required
• Perform general field measurements
• Field check plant records (including primary circuits and distribution transformers)
• Field check as required easements, utility circulations, severances and committee of adjustment reviews
• Pull and install meters as required
• Work within proximity to live electrical apparatus
• Emergency OMS follow-up
• Emergency duties as required (i.e. spotting, recording field issues)
• Provide advice to customers of safety related items to Hydro Ottawa’s electrical system
• Initiate HOL and ESA Hazard Condition Reports
• Assist with load balancing on the Distribution System (adding infills & upgrades)
• Assist with improvements/accuracy to HOL’s technical records
• Educate, advise and demonstrate the many facets of the Distribution Design Layout Agent position for new Agents
• Prepares applications for various types of approvals required by third parties to complete assignments
• Other related duties as required

EDUCATION AND EXPERIENCE

• Post secondary diploma in Electrical Engineering Technician or Technology, or in a related Engineering technical discipline
• Minimum 7 years electrical utility operations field experience may substitute for stipulated academic requirements
• Ability to obtain OACETT certification
• Experience in reading geographic maps and schematic drawings
• English essential, both oral and written
• Bilingual (French and English) considered an asset

ADDITIONAL REQUIREMENTS

• Valid Driver’s License - Class G
• Successful completion of a Driver Competency Assessment

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and IBEW Local 636.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, the details of which the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates**.**

Location:

Ottawa, ON

The terms and conditions of employment for this position are governed by the collective agreement between Hydro Ottawa Limited and the applicable union.

Pay Range Minimum:

$34.66

Pay Range Maximum:

$53.29

Posting End Date (if applicable):

April 17, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.