As a Member Communications Consultant (MCC), you will partner with large national clients to enhance the member experience and drive engagement in group retirement plans. Your focus will be on delivering impactful education strategies and communications that improve plan participation and support client objectives.

Position Responsibilities

Relationship Management Serve as the primary point of contact for the member experience, ensuring smooth onboarding, enrollment, and ongoing engagement. Build strong sponsor relationships by understanding client objectives and aligning education strategies to meet those goals. Participate in regular client meetings to review member behavior, share insights, and recommend actionable improvements. Support client projects, including plan changes and transitions, ensuring clear communication and minimal disruption. Participate in large-case RFPs and shortlist presentations to help retain and grow business.

Education Strategy & Communications

Design comprehensive education strategies and annual calendars tailored to member demographics and behavior. Analyze member engagement data against benchmarks to identify gaps and opportunities for improvement. Develop custom communication materials that simplify complex retirement concepts and drive participation. Leverage multichannel tools (email, digital platforms, webinars) to maximize reach and engagement. Ensure all communications include clear calls-to-action and measurable outcomes.

Project Management & Reporting

Create detailed action plans and work-back schedules for all communication initiatives. Coordinate with internal teams to ensure resources are available and timelines are met. Provide regular progress updates to clients and internal stakeholders, highlighting critical tasks and risks. Track success metrics for education and communication programs, report results, and adjust strategies to optimize impact.

Required Qualifications

Strong relationship management and communication skills, including active listening and the ability to build trust. Confidence in presenting in formal settings (shortlists, pension committees). Proven project management experience with the ability to meet tight deadlines and pivot quickly. Knowledge of group retirement products; RPA designation or willingness to obtain. A resourceful, solution-oriented mindset with strong analytical skills. Tech-savvy approach and familiarity with multichannel communication tools and digital platforms. Bilingualism: English-French is required.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Montreal, Quebec Working Arrangement Hybrid Salary range is expected to be between $71,475.00 CAD - $119,125.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.