Top Benefits
About the role
🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 4 days in-office
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead
As a Product Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success - leading to seamless renewals and expansion opportunities.
This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.
What’s in it for you?
🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR
What You’ll Work On
- Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
- Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
- Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy.
- Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
- Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
What Makes You a Great Fit
- Customer-first mindset – you thrive on making customers successful.
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
- Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
- Language skills – business fluency in English and Spanish
Why You’ll Love Being a CloudTalker
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private HealthCare
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to Expect in Our Hiring Process
1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!
Apply now and be part of our journey to $100M ARR!
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.
About Cloudtalk
CloudTalk is a Next Generation Business Calling Software.
It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.
Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.
Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.
We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn't be prouder of. 💙
Top Benefits
About the role
🌍 Global SaaS Scale-up | $28M Series B Investment
💡 Personalized 1:1 Coaching
📍Toronto | Hybrid, 4 days in-office
About CloudTalk
Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
The Challenge Ahead
As a Product Success Manager, you’ll take ownership of a high-value $1M+ portfolio, working with several dozen customers across diverse industries. Your mission? To drive engagement, maximize adoption, and ensure long-term customer success - leading to seamless renewals and expansion opportunities.
This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise. If you’re looking to make a tangible impact in a fast-growing AI-powered SaaS company, this is the challenge for you.
What’s in it for you?
🚀Be part of one of Europe’s fastest-growing SaaS companies
🤖 Work with cutting-edge AI products in a high-growth market
🌍 Join a global team – work with talented CloudTalkers across Europe, the US, and Asia, both in-person and remotely. Check out our Life at CloudTalk on Instagram
🎯 Have a front-row seat in our journey to $100M ARR
What You’ll Work On
- Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk.
- Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features.
- Drive revenue expansion – proactively identify opportunities for upsells and higher-tier plan advocacy.
- Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools.
- Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation.
What Makes You a Great Fit
- Customer-first mindset – you thrive on making customers successful.
- Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights.
- Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential.
- Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools.
- Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company.
- Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus.
- Language skills – business fluency in English and Spanish
Why You’ll Love Being a CloudTalker
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🏡 Home Office Budget
🎗️ Volunteering Days
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
🏥 Private HealthCare
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to Expect in Our Hiring Process
1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!
Apply now and be part of our journey to $100M ARR!
By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice.
About Cloudtalk
CloudTalk is a Next Generation Business Calling Software.
It allows customer support and sales teams to automate their workflows without any coding and makes customer experience a true competitive advantage by allowing businesses to connect faster, easier and more efficiently with their customers.
Founded in 2018, CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of around 200 people from 30 different countries, and offices in Bratislava and Prague.
Today, we take pride in delivering a solution used by more than 2500 teams of all sizes around the globe, in industries ranging from financial services to the education sector.
We believe in teamwork, innovation, growth and in putting people first. Our purpose is to connect businesses, teams and partners together in the cloud and to deliver the best possible experience to our customers, our community and, of course, the amazing and dynamic team of CloudTalkers we couldn't be prouder of. 💙