Parts Advisor

Reports to: Parts Manager

Want to work with one of the most prestigious luxury auto brands in the world?

Join our dynamic team at our state-of-the-art Lexus dealership, proudly located in Calgary’s vibrant Northwest Automall. As a family-owned, family-operated, and dealer-managed business, we are committed to fostering a supportive environment where every team member feels valued.

Parts Advisors at Lexus of Royal Oak serve a dual role—assisting retail guests at the front parts counter and supporting technicians at the back parts counter. This position provides essential support to both our service guests and technicians and requires strong proficiency in the PBS parts system.

Key Responsibilities:

• Assist both internal and external customers in determining the parts required for repairs

• Confirm required parts with the Shop Foreman before ordering out-of-stock items

• Provide parts quotes and in-house service costs to customers over the counter or by phone using R&R Quick Quote

• Address customer inquiries in a timely, courteous, and professional manner to ensure a high level of service

• Assist walk-in customers with selecting necessary parts, suggesting companion parts, and highlighting current specials

• Maintain a working knowledge of shipping and receiving procedures

• Ensure customers are informed about available product lines

• Retrieve purchased parts from stock efficiently

• Determine availability of non-stocked items and arrange for timely ordering

• Restock returned or unused inventory items as appropriate

• Issue credits for returned parts, ensuring original invoices or reference numbers are verified before approval by the Parts Manager

• Collaborate with other departments to fulfill customer needs

• Regularly update parts and accessories displays to maintain a fresh and appealing presentation

• Perform other duties as assigned by management

What You Bring:

• High school diploma or GED equivalent

• Previous parts department experience

• Automotive experience (an asset)

• Ability to thrive in a fast-paced environment with strong attention to detail

• Valid Alberta Class 5 driver’s licence with a clean driving record

• Commitment to maintaining a safe work environment and following all safety protocols

• Ability to lift up to 50 pounds

• Strong computer skills and comfort with technology

Why Join Lexus of Royal Oak?

• Family-owned and operated, with a positive, team-oriented culture

• Regular team events and appreciation activities

• Supportive onboarding and training process

• A workplace where your contributions are valued and growth is encouraged

• Competitive compensation package

• Comprehensive employee benefits following successful completion of the three-month probation period

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.