Who you are

• Experience: At least 5 years in product management, solutions architecture or product success in the IT operations market, showing successful product development and management
• Customer Engagement: A track record in building customer relationships and delivering customer-centric solutions
• Technical Expertise: Understanding of cloud-based solutions, log and metric data and basic knowledge of AI/ML technologies in IT operations
• Systems Knowledge: Experience with system, network, application, and observability solutions
• Guidance: Ability to make informed recommendations, balancing technical feasibility and potential, along with strong prioritization skills that are data-enabled and based on market needs
• Strategic Thinking: Quick learner with a strategic mindset, effective communication skills
• Adaptability: Comfortable with ambiguity, demonstrating flexibility and resilience
• Education: Bachelor’s degree in Computer Science or a related field

What the job involves

• We are seeking an experienced Senior Inbound Product Manager to evolve the Service Now AIOps administrative experience
• AIOps helps IT operations teams prevent or quickly resolve operational problems affecting critical services and applications. It reduces the number of critical incidents, improves service availability, and improves team productivity. We leverage AI models to better understand anomalies, correlate related alerts, and identify probable root cause across many monitoring and observability solutions
• You will work closely with AIOps administrators to help them accelerate onboarding and implementation, optimizing for fast time to value and ROI. By deeply understanding their obstacles and how to overcome them, you’ll become a subject matter expert to our customer-facing teams, serve as the “voice of the customer” for our product and content development teams and ultimately deliver a better product experience
• Customer engagement - Engage with customers and conduct market research to understand their needs, workflows, and pain points to inform the product direction
• Product Enablement and Success - Work in tandem with solution consultants, product success, product content, and outbound product management teams to ensure the product's success and market adoption
• Product Strategy - Develop and articulate a clear strategy and roadmap for the AIOps product line, identifying opportunities backed by strong reasoning
• Industry Assessment - Engage in comprehensive research and conversations with end users, customers, partners, and industry experts to understand market dynamics and ensure our product is well-positioned
• Product Innovation - Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
• Product Execution - Collaborate closely with the engineering to implement and deliver cutting-edge products

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time