BDC Representative
Top Benefits
About the role
If you’re driven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, this is your chance to join the Optimy.ai team, a division of Kognitive Tech Inc.
Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads.
In this role, you will work alongside Optimy.ai’s AI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments while maintaining a strong customer experience.
Roles and Responsibilities
- Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.
- Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.
- Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.
- Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.
- Accurately track all customer interactions and lead progress within the CRM system.
- Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates.
- Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.
Qualifications & Requirements
Required:
- 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset.
- Comfortable working with AI-driven communication tools.
- Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask effectively.
- Proven ability to meet or exceed appointment-setting and performance metrics.
Preferred:
- Experience in both sales and service BDC functions.
- Familiarity with digital retailing tools and chat platforms.
Why Join Us?
- Work alongside innovative AI technology in a growing space.
- Competitive compensation of $20/hour and performance-based incentives.
- Comprehensive sales training and mentorship to excel in and enhance sales skills.
- Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization.
- Flexible schedule.
- Fully Remote.
We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you need any type of accommodation, please let us know.
Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.
Not the right fit? Search for BDC Representative jobs in Toronto
About Kognitive Sales Solutions
Kognitive Marketing is a community of caring and friendly members with almost 1000 people employed. We invest in ourselves, our teams, our programs & our communities. All our teams have been groomed with the mindset that support, unity and camaraderie is the key to success and our golden rule is to treat others the way we want to be treated.
As a company we take pride in our customer service! We have stellar reviews on all platforms and are the #1 fastest growing marketing company in Canada because of that! It is important to us that all customers feel cared for and are completely satisfied in the service they received and we are confident they will be satisfied because of the mentality we maintain at all of our numerous locations!
We have contracts with some of the largest companies in Canada and are growing rapidly! Because of this we are almost always looking for outgoing and ambitious people to help us continue to expand!
If you’re interested in joining our team please visit our website: www.kognitivemarketing.com
Email us: recruitment@kognitive.ca
Or call us: 1 877 595 5151
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BDC Representative
Top Benefits
About the role
If you’re driven by results, thrive in a fast-paced environment, and enjoy turning conversations into opportunities, this is your chance to join the Optimy.ai team, a division of Kognitive Tech Inc.
Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online. As we continue to expand our automotive division, we are looking for a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads.
In this role, you will work alongside Optimy.ai’s AI Nurture technology, engaging customers where automation leaves off and applying a human, sales-driven approach to secure qualified appointments for both Sales and Service teams. You will play a key role in driving dealership growth by consistently converting leads into booked appointments while maintaining a strong customer experience.
Roles and Responsibilities
- Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.
- Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.
- Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.
- Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.
- Accurately track all customer interactions and lead progress within the CRM system.
- Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates.
- Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.
Qualifications & Requirements
Required:
- 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset.
- Comfortable working with AI-driven communication tools.
- Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask effectively.
- Proven ability to meet or exceed appointment-setting and performance metrics.
Preferred:
- Experience in both sales and service BDC functions.
- Familiarity with digital retailing tools and chat platforms.
Why Join Us?
- Work alongside innovative AI technology in a growing space.
- Competitive compensation of $20/hour and performance-based incentives.
- Comprehensive sales training and mentorship to excel in and enhance sales skills.
- Fast-tracked career progression opportunities as Optimy.ai continues its upward trajectory, offering ample chances for advancement within the organization.
- Flexible schedule.
- Fully Remote.
We thank all applicants for their interest, but only those selected for an interview will be contacted. Kognitive Sales Solutions is an equal opportunity employer. If you need any type of accommodation, please let us know.
Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.
Not the right fit? Search for BDC Representative jobs in Toronto
About Kognitive Sales Solutions
Kognitive Marketing is a community of caring and friendly members with almost 1000 people employed. We invest in ourselves, our teams, our programs & our communities. All our teams have been groomed with the mindset that support, unity and camaraderie is the key to success and our golden rule is to treat others the way we want to be treated.
As a company we take pride in our customer service! We have stellar reviews on all platforms and are the #1 fastest growing marketing company in Canada because of that! It is important to us that all customers feel cared for and are completely satisfied in the service they received and we are confident they will be satisfied because of the mentality we maintain at all of our numerous locations!
We have contracts with some of the largest companies in Canada and are growing rapidly! Because of this we are almost always looking for outgoing and ambitious people to help us continue to expand!
If you’re interested in joining our team please visit our website: www.kognitivemarketing.com
Email us: recruitment@kognitive.ca
Or call us: 1 877 595 5151