We are seeking a Bilingual (English/French) VOIP Team Manager to lead our IT/VoIP technician team! You will manage day-to-day technical operations, coach and develop the team, and support our clients across Canada and the world.

RESPONSIBILITIES

• Delegate tasks to the VOIP technician team and follow up on delegated work to completion.
• Supervise the team, review quality of work, and provide constructive feedback.
• Provide hands-on technical coverage for team members during vacations and absences.
• Polish, formalize, and document end-to-end phone system deployment processes.
• Work with the sales team to plan trade shows and marketing campaigns.
• Attend customer meetings as delegated by senior management.
• Receive priorities from, and report issues to, senior management.
• Expand knowledge of 3CX phone system administration.

SKILLS AND REQUIREMENTS

• Work from our office in Vaughan, Ontario.
• Solid technical background in IT support, computer networking, or systems administration.
• Experience leading, mentoring, or coordinating a technical team (formal or informal).
• Must have strong verbal and written fluency in English and French.
• Ability to prioritize, delegate, and multitask.
• Deadline and detail oriented.
• Strong troubleshooting and critical thinking skills.
• Excellent communication and customer-facing skills.
• Must provide a clean Criminal Background Check (CRJMC).
• Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN)

• Any exposure to VoIP, SIP, or 3CX v20.
• Debian OS.
• Basic Linux command-line comfort.
• Experience writing process documentation or coordinating projects.
• CompTIA A+/Network+, ITIL, or IT-related education.

ABOUT US

• Our company was founded in 1997.
• We serve customers in the public and private sector, from small offices to large multi-site international corporations.
• We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT

• Full Time.

SALARY RANGE

• $55K to $70K per year, based on skills and experience.

BENEFITS

• Healthcare Spending Account.
• Free on-site parking.
• Business casual dress code.

WORKING HOURS

• 5 days per week, 44 hours per week.
• Rotating, scheduled additional on-call for after-hours emergencies.
• Any after-hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES

• Strong verbal and written English skills required.
• Strong verbal and written French skills required.

POSITION LOCATION

• In-office, in-person.

APPLICATION SCREENING

• We use automated tools, including AI, to review and screen applications for this role.