At CAAT, we’re passionate about what we do. And it shows!

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a Central Processing Analyst to execute key operational tasks that support the integrity and efficiency of pension delivery.

The Central Processing Analyst will work across departments to support data updates, document management, print fulfillment and support our members while maintaining service standards and compliance obligations. The role ensures that member, employment and PII data is accurate and complete, required documentation is received and reviewed, and communications are delivered in a timely, professional manner.

As the Newest Member of our Team, You’ll:

• Process and update member data including demographic changes, employment status, and personal information, ensuring accuracy and completeness in the pension administration system
• Support pension administration transactions (i.e. enrolments, compliance, etc.) and collaborate with internal teams to ensure that all required documents are collected, reviewed and uploaded
• Investigate and follow up on missing or inactive members using internal tools, external resources; coordinate escalations as needed
• Review and validate incoming documentation to ensure completeness, legibility and alignment with plan requirements
• Draft and send clear, professional correspondence to members or third parties to resolve outstanding documentation issues, gather missing information or clarify submissions
• Coordinate the preparation, printing and mailing of key member communication and track undeliverable mail, initiating follow-up actions to locate, update and reissue materials.
• Ensure fulfillment activities follow quality control procedures and timelines
• Proactively identify recurring issues or gaps in documentation and recommend process improvements.

To Succeed, You Bring:

• Post Secondary education in business administration, finance or related field, or a combination of equivalent training, education, and experience.
• Minimum one to three (1-3) years of experience working within financial services, Defined Benefit Pension Plan, public sector pension administration, or an outsourcing service provider.
• Proficiency with using Excel and the demonstrated ability to learn new software programs.
• Understanding of pension administration systems, working with pension plan texts and knowledge of applicable legislation.
• CEBS or PPAC, would also be considered an asset.
• Strong attention to detail with excellent analytical skills, and a mathematical aptitude
• Excellent communication and organizational skills, with the ability to manage multiple tasks and deadlines.
• Exceptional judgement, strong team player, thorough, and logical.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.