MUSKOKA BAY RESORT – Conference & Events Manager

Reporting To: Sr. Director of Food & Beverage

Department: Food & Beverage

Terms: Permanent Full-Time Salary

WHO WE ARE

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in Fall of 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

POSITION SUMMARY

The Manager of Conference and Events at Muskoka Bay Resort is responsible for coordinating and overseeing all aspects of conferences, meetings, and special events hosted at the resort. This position requires a detail-oriented individual with excellent organizational skills, strong interpersonal abilities, and a customer-focused approach. The Manager of Conference and Events plays a crucial role in ensuring the success of events while providing exceptional service to clients and guests.

DUTIES & RESPONSIBILITIES

• Work closely with clients to understand their event requirements, preferences, and budget constraints.

• Coordinate all aspects of event planning, including venue selection, catering, audiovisual equipment, décor, and entertainment.

• Create detailed event proposals, contracts, and timelines for clients, ensuring all expectations are clearly outlined and agreed upon.

• Oversee the setup and execution of events, ensuring all elements are in place and running smoothly.

• Act as the primary point of contact for clients throughout the planning process and during the event itself, addressing any concerns or requests promptly.

• Coordinate with other resort departments, such as housekeeping, maintenance, shuttle services, and culinary, to ensure seamless event operations.

• Conduct site visits with prospective clients, showcasing event spaces and discussing potential layouts and setups.

• Cultivate strong relationships with clients, vendors, and industry partners to foster repeat business and referrals

• Anticipate client needs and preferences, proactively offering solutions and recommendations to enhance their event experience.

• Ensure the billing cycle is completed with all items properly recorded and reflected on the final bill.

• Ensure accurate and timely billing of invoices for groups.

• Conduct post-event follow-ups with clients to gather feedback and address any concerns or issues.

SKILLS, ABILITIES, ATTRIBUTES

• Strong organizational skills and attention to detail, with the ability to manage multiple events simultaneously.
• Excellent interpersonal and communication abilities, with a customer-centric approach to service.
• Proficiency in event management software and Microsoft Office suite.
• Experience with Opera software is an asset.
• Leadership and team management skills, with the ability to motivate and inspire a diverse team.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

EDUCATION & EXPERIENCE

• Post secondary degree in hospitality management, event planning, business administration, or a related field.
• 2-3 years of experience in event planning and coordination, preferably in a resort or hospitality setting.
• Knowledge of local regulations and permits related to events and weddings is a plus.

OUR COMMITMENT TO YOU

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements: Must be eligible to work in Canada

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.