IT Monitoring and Operations Center Associate
Top Benefits
About the role
Role & Responsibilities
Dassault Systèmes, l'entreprise de l'expérience 3DEXPERIENCE, fournit aux entreprises et aux personnes des univers virtuels pour imaginer des innovations durables. Servant plus de 250 000 clients dans 11 industries, allant des hautes technologies aux sciences de la vie, de la mode aux transports, nous aidons les entreprises et les personnes du monde entier à créer des innovations durables pour aujourd'hui et demain.
Dassault Systèmes recherche un spécialiste motivé et techniquement compétent en services et support de surveillance informatique dans notre bureau de Montréal, QC, dans un rôle sur site/hybride.
- L'équipe TI de Centre de surveillance des opérations est répartie sur plusieurs sites dans le monde.
- Elle a pour mission de surveiller l'infrastructure de production dans un environnement 24h / 24 et 7j / 7 et collabore avec les équipes informatiques de Dassault Systèmes en Amérique, en Europe et en Asie.
- Nous créons actuellement une équipe de cinq personnes pour le centre de surveillance des opérations de Montréal, pour unir leurs forces à l’équipe de Pune, en Inde.
- L’étendue des responsabilités comprend le support de niveau 1 pour gérer et maintenir la disponibilité des infrastructures de production et des équipements réseau critiques à l'échelle mondiale, ainsi que la création de documents.
- Il s'agit d'un poste permanent à temps plein, 40 heures par semaine, dont les horaires varient entre 8 h et 21 h 30 HNE.
- L'horaire de travail standard sera de 12 h 30 h à 21 h 30 h HNE avec une pause d'une heure.
- L'équipe couvrira 7 jours par semaine; les candidats doivent être disponibles pour travailler les fin de semaines et certains jours fériés.
Role & Responsibilities
DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow
DASSAULT SYSTEMES is looking for a motivated and technically strong IT Monitoring Services & Support Specialist in our Montreal, QC, CAN office, in an onsite/hybrid role.
- The IT Monitoring and Operations Team is spread across several locations globally.
- This team is responsible for monitoring the Production infrastructure in a 24x7 environment and collaborates with Dassault Systèmes IT teams in the Americas, Europe and Asia.
- We are currently building a team of five, for the Montreal’s Monitoring Operations Center, to join forces with the team in Pune, India.
- The range of responsibilities includes Level 1 support to manage and maintain the uptime of critical Production Infrastructure and Network equipment globally, as well as creating documentation.
- This is a full-time permanent position, 40 hours a week and ranging between 8 AM to 9:30 PM Eastern Standard Time.
- The typical work schedule will be from 12:30 PM to 9:30 PM EST with 1-hour break.
The team will cover 7 days a week; candidates should be available to work weekend shifts and some holidays
Qualifications :
- Un baccalauréat en informatique est préférable
- 1 à 2 ans d’expérience en tant que membre du support L1
- Connaissance pratique des systèmes d'exploitation Linux ou Windows
- Bonnes capacités de dépannage et de diagnostic sur les systèmes Linux ou Windows
- Expérience de travail avec des outils de surveillance d'entreprise comme Zabbix, SolarWinds, etc. est un atout
- Capacité à travailler en équipe
- Capacité à rédiger de la documentation de manière claire et concise
- Une excellente maitrise de l’anglais (à l’écrit et à l’oral) est obligatoire pour interagir avec nos utilisateurs et nos équipes dans le monde entier
- La maîtrise du français est un atout important. La grande majorité des interaction et communications sont en anglais pour bien collaborer avec les équipes internationales.
La rémunération pour ce poste sera proportionnelle à l'expérience. La fourchette de rémunération totale attendue sera comprise entre 55 000 $ et 80 000 $ représentant le salaire de base (ou le salaire annualisé basé sur la rémunération horaire estimée) et le bonus cible.
Qualifications
- Bachelor Degree in Computer Science is preferred
- 1 to 2 years working as an L1 support member
- Working knowledge of Linux Operating System or Windows Operating System
- Good troubleshooting and diagnostic skills on Linux or Windows Systems
- Working experience with Enterprise Monitoring Tools like Zabbix, SolarWinds, etc is an asset
- Ability to work in a team
- Ability to write documentation in a clear and concise way
- Excellent skills in English (written & verbal) is mandatory to interact with our users worldwide
- Fluency in French is a significant asset
Compensation for this role will be commensurate with experience. The total expected compensation range will be between $55,000 - $80,000 CAN, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Inclusion statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & Benefits At Dassault Systèmes, permanent employees get group benefits from their first day of employment. The basic plan is 100% employer paid and includes $750 in annual flexible credits that can be allocated towards a Health Spending Account, Wellness Account or a Retirement Savings Plan. Additional coverage through an enhanced health and dental plan or optional life insurance is also available. Employees can also take advantage of our Deferred Profit Sharing Plan (DPSP) to which the company will contribute up to 5% of their basic salary. Access to Telemedecine, Expert Medical Opinion and the Employee & Family Assistance Program are other benefits we are pleased to offer to our employees.
Salary pay Transprency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $C50000 and $C75000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
About Dassault Systèmes
Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, our customers can redefine the creation, production and life-cycle-management processes of their offer and thus have a meaningful impact to make the world more sustainable. The beauty of the Experience Economy is that it is a human-centered economy for the benefit of all – consumers, patients and citizens. Dassault Systèmes brings value to more than 300,000 customers of all sizes, in all industries, in more than 150 countries. For more information, visit https://www.3ds.com/
IT Monitoring and Operations Center Associate
Top Benefits
About the role
Role & Responsibilities
Dassault Systèmes, l'entreprise de l'expérience 3DEXPERIENCE, fournit aux entreprises et aux personnes des univers virtuels pour imaginer des innovations durables. Servant plus de 250 000 clients dans 11 industries, allant des hautes technologies aux sciences de la vie, de la mode aux transports, nous aidons les entreprises et les personnes du monde entier à créer des innovations durables pour aujourd'hui et demain.
Dassault Systèmes recherche un spécialiste motivé et techniquement compétent en services et support de surveillance informatique dans notre bureau de Montréal, QC, dans un rôle sur site/hybride.
- L'équipe TI de Centre de surveillance des opérations est répartie sur plusieurs sites dans le monde.
- Elle a pour mission de surveiller l'infrastructure de production dans un environnement 24h / 24 et 7j / 7 et collabore avec les équipes informatiques de Dassault Systèmes en Amérique, en Europe et en Asie.
- Nous créons actuellement une équipe de cinq personnes pour le centre de surveillance des opérations de Montréal, pour unir leurs forces à l’équipe de Pune, en Inde.
- L’étendue des responsabilités comprend le support de niveau 1 pour gérer et maintenir la disponibilité des infrastructures de production et des équipements réseau critiques à l'échelle mondiale, ainsi que la création de documents.
- Il s'agit d'un poste permanent à temps plein, 40 heures par semaine, dont les horaires varient entre 8 h et 21 h 30 HNE.
- L'horaire de travail standard sera de 12 h 30 h à 21 h 30 h HNE avec une pause d'une heure.
- L'équipe couvrira 7 jours par semaine; les candidats doivent être disponibles pour travailler les fin de semaines et certains jours fériés.
Role & Responsibilities
DASSAULT SYSTEMES, the 3DEXPERIENCE Company, provides businesses and people with virtual universes to imagine sustainable innovations. Serving over 250,000 clients in 11 industries, from high-tech to life sciences, fashion to transportation, we help businesses and people around the world to create sustainable innovations for today and tomorrow
DASSAULT SYSTEMES is looking for a motivated and technically strong IT Monitoring Services & Support Specialist in our Montreal, QC, CAN office, in an onsite/hybrid role.
- The IT Monitoring and Operations Team is spread across several locations globally.
- This team is responsible for monitoring the Production infrastructure in a 24x7 environment and collaborates with Dassault Systèmes IT teams in the Americas, Europe and Asia.
- We are currently building a team of five, for the Montreal’s Monitoring Operations Center, to join forces with the team in Pune, India.
- The range of responsibilities includes Level 1 support to manage and maintain the uptime of critical Production Infrastructure and Network equipment globally, as well as creating documentation.
- This is a full-time permanent position, 40 hours a week and ranging between 8 AM to 9:30 PM Eastern Standard Time.
- The typical work schedule will be from 12:30 PM to 9:30 PM EST with 1-hour break.
The team will cover 7 days a week; candidates should be available to work weekend shifts and some holidays
Qualifications :
- Un baccalauréat en informatique est préférable
- 1 à 2 ans d’expérience en tant que membre du support L1
- Connaissance pratique des systèmes d'exploitation Linux ou Windows
- Bonnes capacités de dépannage et de diagnostic sur les systèmes Linux ou Windows
- Expérience de travail avec des outils de surveillance d'entreprise comme Zabbix, SolarWinds, etc. est un atout
- Capacité à travailler en équipe
- Capacité à rédiger de la documentation de manière claire et concise
- Une excellente maitrise de l’anglais (à l’écrit et à l’oral) est obligatoire pour interagir avec nos utilisateurs et nos équipes dans le monde entier
- La maîtrise du français est un atout important. La grande majorité des interaction et communications sont en anglais pour bien collaborer avec les équipes internationales.
La rémunération pour ce poste sera proportionnelle à l'expérience. La fourchette de rémunération totale attendue sera comprise entre 55 000 $ et 80 000 $ représentant le salaire de base (ou le salaire annualisé basé sur la rémunération horaire estimée) et le bonus cible.
Qualifications
- Bachelor Degree in Computer Science is preferred
- 1 to 2 years working as an L1 support member
- Working knowledge of Linux Operating System or Windows Operating System
- Good troubleshooting and diagnostic skills on Linux or Windows Systems
- Working experience with Enterprise Monitoring Tools like Zabbix, SolarWinds, etc is an asset
- Ability to work in a team
- Ability to write documentation in a clear and concise way
- Excellent skills in English (written & verbal) is mandatory to interact with our users worldwide
- Fluency in French is a significant asset
Compensation for this role will be commensurate with experience. The total expected compensation range will be between $55,000 - $80,000 CAN, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus. Inclusion statement
As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.
Compensation & Benefits At Dassault Systèmes, permanent employees get group benefits from their first day of employment. The basic plan is 100% employer paid and includes $750 in annual flexible credits that can be allocated towards a Health Spending Account, Wellness Account or a Retirement Savings Plan. Additional coverage through an enhanced health and dental plan or optional life insurance is also available. Employees can also take advantage of our Deferred Profit Sharing Plan (DPSP) to which the company will contribute up to 5% of their basic salary. Access to Telemedecine, Expert Medical Opinion and the Employee & Family Assistance Program are other benefits we are pleased to offer to our employees.
Salary pay Transprency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $C50000 and $C75000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
About Dassault Systèmes
Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3DEXPERIENCE platform and applications, our customers can redefine the creation, production and life-cycle-management processes of their offer and thus have a meaningful impact to make the world more sustainable. The beauty of the Experience Economy is that it is a human-centered economy for the benefit of all – consumers, patients and citizens. Dassault Systèmes brings value to more than 300,000 customers of all sizes, in all industries, in more than 150 countries. For more information, visit https://www.3ds.com/