Requirements Description and Requirements ***Applicants should be available and willing to work on-site and/or from home, depending on business needs.***

Description And Requirements ****About TELUS Digital

TELUS Digital (NYSE and TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. Learn more at: telusinternational.com.

Position Overview:

Join our Performance and Planning team within Global Operations as a key contributor supporting one of TELUS Digital's largest and most strategic call center accounts. Reporting to the Manager of Business and Market Intelligence, you'll be instrumental in transforming raw data into actionable business insights that drive operational excellence and strategic decision-making.

In this dynamic role, as a senior team member, you'll serve as a trusted advisor to stakeholders, lead data and insight related projects and facilitate prioritization discussions. You'll harness the power of call center and customer data to uncover compelling insights, craft visually stunning dashboards, and revolutionize data delivery through intelligent automation and streamlined processing workflows.**** Key Responsibilities Identify and spearhead the development of innovative approaches to using data to extract insights to accelerate decision making

• Partner closely with business stakeholders to understand hypotheses and related data requirements

• Design and implement robust data solutions using GCP, BigQuery, Tableau, Looker, and Looker Studio to build scalable dashboards that transform complex data into actionable insights driving strategic decisions and operational excellence

• Lead cross-functional data initiatives from conception to deployment, managing timelines, resources, and stakeholder expectations

• Present insights and recommendations directly to senior leadership and executive stakeholders

• Mentor junior team members on analytics best practices, SQL optimization, and dashboard design

• Explore and implement AI/ML solutions for predictive analytics, forecasting, and process automation (e.g., using Vertex AI, AutoML, or similar tools)

Required Qualifications Education & Experience

• Bachelor's degree in Computer Engineering, Computer Science, Data Science, or related technical field

• 5-10 year leading projects in business intelligence or similar role

• 5-10 years advanced SQL/PL-SQL experience (CTEs, window functions, query optimization) with BigQuery and Dataflow for data pipeline engineering"

• 5-10 years of dashboard and visualization mastery using Tableau, Looker, and Looker Studio

Leadership, Strategy & Core Competencies

• Exceptional communication skills with fluency in English (written and verbal)

• Superior organizational abilities with proven capacity to manage multiple priorities and tight deadlines

• Management of complex data projects

• Outstanding interpersonal skills enabling effective collaboration across diverse, cross-functional teams

• Self-motivated achiever capable of working independently while contributing meaningfully to high-performing teams

• Experience translating business problems into technical solutions and data strategies

Technical Skills:

• Experience with data modeling, ETL/ELT processes, and data warehouse architecture

• Proven track record leading end-to-end analytics projects with measurable business impact

• Experience with GCP and BigQuery

• Experience building tools that leverage AI to help business stakeholder analyze data and provide insights

Preferred Qualifications (Great-to-Haves)

• Certifications: GCP, BigQuery, Tableau, Looker, Looker Studio

• Experience with Python or R for advanced analytics and automation

• Familiarity with AI/ML concepts and tools (Vertex AI, BigQuery ML, Google Colab or similar platforms)

• Experience in call center operations, workforce management, or customer experience analytics

Work Locations

• Flexible global opportunities available: Canada: Toronto, Vancouver, Calgary, Edmonton, Montreal

TELUS Values

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace change and innovate courageously

We grow together through spirited teamwork

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Join our team and be part of a dynamic environment where your expertise will make a significant impact on our success.

Additional Job Description As a Business Enablement Specialist- Senior you support the Digital Solutions organization in contract and order management, customer billing support activities, revenue analysis and process improvement to enable successful business outcomes.

Language Reference English

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.