About the role
Senior Production Support Analyst: On behalf of our IT client, Procom is searching for a Senior Production Support Analyst for a 1-year role. This position is an onsite position at our client’s Brampton office.
Senior Production Support Analyst - Job Description: The Senior Production Support Analyst will be responsible for maintaining and supporting IT infrastructure technologies and ensuring the smooth operation of IT services. The role involves managing IT components' life cycle, including installation, maintenance, and decommissioning, as well as providing 24-hour on-call support.
Senior Production Support Analyst - Responsibilities:
- Support and maintain IT infrastructure technologies.
- Manage production scheduling and control.
- Ensure support for agreed IT service levels.
- Provide backup and recovery capacity for IT infrastructure components.
- Undertake project work, including infrastructure deployment or upgrades.
- Identify production issues and manage incidents from inception to resolution.
- Participate in implementing new technologies and system upgrades.
- Provide supervisory functions such as setting task priorities and participating in the interview process.
Senior Production Support Analyst - Mandatory Skills:
- Working knowledge of industry-standard architectural tools and frameworks.
- Familiarity with ITIL best practices.
- Strong client relationship and communication skills.
- Problem-solving abilities.
- Experience in providing 24-hour on-call support.
- Ability to work overtime as required.
- Solid understanding of IT business processes.
Senior Production Support Analyst – Nice-to-Have Skills:
- Knowledge of database administration.
- Experience with security administration.
- Familiarity with web administration.
- Understanding of data center management.
- Experience with network and voice support.
Senior Production Support Analyst – Assignment Length: This is a 1-year contract position with the possibility of an additional year extension.
Senior Production Support Analyst - Start Date: ASAP.
Senior Production Support Analyst - Assignment Location: Brampton, Ontario, Canada. This position is onsite and requires the candidate to be in the office 5 days a week.
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.
About the role
Senior Production Support Analyst: On behalf of our IT client, Procom is searching for a Senior Production Support Analyst for a 1-year role. This position is an onsite position at our client’s Brampton office.
Senior Production Support Analyst - Job Description: The Senior Production Support Analyst will be responsible for maintaining and supporting IT infrastructure technologies and ensuring the smooth operation of IT services. The role involves managing IT components' life cycle, including installation, maintenance, and decommissioning, as well as providing 24-hour on-call support.
Senior Production Support Analyst - Responsibilities:
- Support and maintain IT infrastructure technologies.
- Manage production scheduling and control.
- Ensure support for agreed IT service levels.
- Provide backup and recovery capacity for IT infrastructure components.
- Undertake project work, including infrastructure deployment or upgrades.
- Identify production issues and manage incidents from inception to resolution.
- Participate in implementing new technologies and system upgrades.
- Provide supervisory functions such as setting task priorities and participating in the interview process.
Senior Production Support Analyst - Mandatory Skills:
- Working knowledge of industry-standard architectural tools and frameworks.
- Familiarity with ITIL best practices.
- Strong client relationship and communication skills.
- Problem-solving abilities.
- Experience in providing 24-hour on-call support.
- Ability to work overtime as required.
- Solid understanding of IT business processes.
Senior Production Support Analyst – Nice-to-Have Skills:
- Knowledge of database administration.
- Experience with security administration.
- Familiarity with web administration.
- Understanding of data center management.
- Experience with network and voice support.
Senior Production Support Analyst – Assignment Length: This is a 1-year contract position with the possibility of an additional year extension.
Senior Production Support Analyst - Start Date: ASAP.
Senior Production Support Analyst - Assignment Location: Brampton, Ontario, Canada. This position is onsite and requires the candidate to be in the office 5 days a week.
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.