Top Benefits
About the role
What is the opportunity?
We are hiring a Senior Manager, Next Best Action Strategy role. In this role you will report to the Director, Next Best Action, Strategy and will play a role in supporting both the long-term roadmap and immediate term deliverables to bring RBC’s hyper personalization vision to life. This role will require strong team building coupled with an ability to collaborate exceptionally effectively with RBC enterprise partners to ensure strong alignment amongst cross-platform objectives. This individual will be responsible for tactically supporting the overall NBA strategy, and building out the next set of deliverables to drive the overall strategy with the NBA Strategy team
What will you do?
- Partner within NBA and with functional partners to articulate and deliver the roadmap and NBA’s hyper personalization ambition
- Contribute to socializing the strategic purpose of NBA across LOBs in order to support NBA’s vision and strategy
- Structure topics into a clear and effective communication to help leadership to make decisions and trade-offs, prioritizing efforts towards delivering highest value for RBC and clients
- Support for the NBA Transformational program by working closely with Scrum Master, Project Managers and Value Office to manage Pod Health Assessments, and aggregating results for NBA SMT.
- Build strong relationships across the enterprise (e.g. within NBA, LOB’s, Digital, Borealis, Marketing, Risk, Operations, etc.) to bring together expertise required to advance strategies
- Identify process improvement opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, standardization, etc.; partner with Scrum Masters to deploy changes
- Partner with Risk partners to identify risks attributed NBA as part of RBC risk assessment processes (e.g. RTA’s) ; communicate risks across NBA SMT to ensure senior socialization
- Along with NBA PM, manage NBA Integrated Roadmap and communicate progress and/or risks to key deliverables and timeline progress
What do you need to success?
Must Have:
- Strong financial acumen and ability to interpret and analytical skillset to synthesize large sets of data in clear articulation of what matters most
- Demonstrated strategic, innovative thinker who has high comfort with ambiguity and is proactive to determine next step in identifying opportunities and driving work forward
- Demonstrated ability to grasp new concepts quickly with exceptional partnership, impact and influence across multiple cross-functional stakeholders
- Ability to manage competing priorities in a rapidly changing and ambiguous environment, maintaining focus and a high level of attention to detail. Excellent verbal and non-verbal communication skills, including experience in creating presentations NBA leadership
- Experience with agile and/or waterfall ways of working in order to support initiative/projects end-to-end, specifically supporting Personal and/or Commercial Banking.
- 5-10+ years’ experience in strategy and consulting related areas
Nice to Have:
- Passion for Data and AI and Transformation
- Experience in financial services, digital marketing, or large-scale client engagement programs
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Agile Analysis, Agile Methodology, Collaborating, Communication, Critical Thinking, Cross-Functional Teamwork, Decision Making, Grasp New Concepts, Group Problem Solving, Long Term Planning, Managing Ambiguity, Prioritization, Product Development Lifecycle, Product Manufacturing, Strategic Thinking, Strategy Deployment, Strategy Development, Tech Strategy
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-24
Application Deadline:
2025-12-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
What is the opportunity?
We are hiring a Senior Manager, Next Best Action Strategy role. In this role you will report to the Director, Next Best Action, Strategy and will play a role in supporting both the long-term roadmap and immediate term deliverables to bring RBC’s hyper personalization vision to life. This role will require strong team building coupled with an ability to collaborate exceptionally effectively with RBC enterprise partners to ensure strong alignment amongst cross-platform objectives. This individual will be responsible for tactically supporting the overall NBA strategy, and building out the next set of deliverables to drive the overall strategy with the NBA Strategy team
What will you do?
- Partner within NBA and with functional partners to articulate and deliver the roadmap and NBA’s hyper personalization ambition
- Contribute to socializing the strategic purpose of NBA across LOBs in order to support NBA’s vision and strategy
- Structure topics into a clear and effective communication to help leadership to make decisions and trade-offs, prioritizing efforts towards delivering highest value for RBC and clients
- Support for the NBA Transformational program by working closely with Scrum Master, Project Managers and Value Office to manage Pod Health Assessments, and aggregating results for NBA SMT.
- Build strong relationships across the enterprise (e.g. within NBA, LOB’s, Digital, Borealis, Marketing, Risk, Operations, etc.) to bring together expertise required to advance strategies
- Identify process improvement opportunities through streamlining, simplification, elimination of redundancies/overlaps, improved capacity utilization, automation, standardization, etc.; partner with Scrum Masters to deploy changes
- Partner with Risk partners to identify risks attributed NBA as part of RBC risk assessment processes (e.g. RTA’s) ; communicate risks across NBA SMT to ensure senior socialization
- Along with NBA PM, manage NBA Integrated Roadmap and communicate progress and/or risks to key deliverables and timeline progress
What do you need to success?
Must Have:
- Strong financial acumen and ability to interpret and analytical skillset to synthesize large sets of data in clear articulation of what matters most
- Demonstrated strategic, innovative thinker who has high comfort with ambiguity and is proactive to determine next step in identifying opportunities and driving work forward
- Demonstrated ability to grasp new concepts quickly with exceptional partnership, impact and influence across multiple cross-functional stakeholders
- Ability to manage competing priorities in a rapidly changing and ambiguous environment, maintaining focus and a high level of attention to detail. Excellent verbal and non-verbal communication skills, including experience in creating presentations NBA leadership
- Experience with agile and/or waterfall ways of working in order to support initiative/projects end-to-end, specifically supporting Personal and/or Commercial Banking.
- 5-10+ years’ experience in strategy and consulting related areas
Nice to Have:
- Passion for Data and AI and Transformation
- Experience in financial services, digital marketing, or large-scale client engagement programs
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Agile Analysis, Agile Methodology, Collaborating, Communication, Critical Thinking, Cross-Functional Teamwork, Decision Making, Grasp New Concepts, Group Problem Solving, Long Term Planning, Managing Ambiguity, Prioritization, Product Development Lifecycle, Product Manufacturing, Strategic Thinking, Strategy Deployment, Strategy Development, Tech Strategy
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-24
Application Deadline:
2025-12-15
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.