Top Benefits
About the role
Who you are
- We’re looking for someone with strong investigative, decision-making, and writing skills who can work independently to resolve complex, ambiguous issues in a fast-paced environment
- Quick learner with a passion for Outschool
- Excellent written communication skills
- Strong investigative and decision-making abilities; comfortable working independently
- Thrives in a fast-changing environment, with a track record of adapting to new products and features
- Experience in K–12 education
- Startup experience
- Bachelor of Arts degree
- Background in escalated support or QA of customer interactions
What the job involves
- As part of the Support Escalations team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience
- You’ll become an expert in Outschool’s inner workings, handling escalated customer tickets and supporting QA of other conversations
- Provide product support to parents and teachers, primarily via email
- Handle escalated customer support tickets with empathy and sound judgment
- Review and score agent responses for accuracy, tone, and clarity
- Support QA of customer conversations to ensure consistency and excellence
- Take on additional CX responsibilities as needed to help Outschool operate smoothly
- Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week
- This is a contract role
The application process
- We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications
Benefits
- Share Financial Success: Stock options and a 401k that makes saving for retirement easier
- Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also offer an additional wellness stipend and more resources related to mental and physical wellness
- PTO and Family Leave:PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends
- Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through virtual events as well as stipends for meals, remote work, and internet allowance. We offer an additional stipend for home office setup
- Lifelong Learners: Annual budget to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool
- Community Impact: Outschool matches employee donations to established 501c3s, and has committed to supporting Outschool.org’s non-profit programs
About Outschool
Outschool is where kids love learning! Our innovative education platform offers engaging, small-group classes online. Outschool gives kids the unique opportunity to explore their interests in-depth with classes taught via live video by experienced, independent teachers.
In addition to working directly with learners and families, Outschool partners with companies to offer a unique benefit and with schools to significantly expand their enrichment, tutoring, and elective offerings.
With Outschool for Employers, employees can focus on work and themselves knowing their kids are engaged and exploring their interests in-depth through interactive classes taught live via video by experienced teachers.
With Outschool for schools, district and school leaders can offer unique elective classes or just-right small-group tutoring sessions without having to find the budget to hire hundreds of additional teachers.
Top Benefits
About the role
Who you are
- We’re looking for someone with strong investigative, decision-making, and writing skills who can work independently to resolve complex, ambiguous issues in a fast-paced environment
- Quick learner with a passion for Outschool
- Excellent written communication skills
- Strong investigative and decision-making abilities; comfortable working independently
- Thrives in a fast-changing environment, with a track record of adapting to new products and features
- Experience in K–12 education
- Startup experience
- Bachelor of Arts degree
- Background in escalated support or QA of customer interactions
What the job involves
- As part of the Support Escalations team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience
- You’ll become an expert in Outschool’s inner workings, handling escalated customer tickets and supporting QA of other conversations
- Provide product support to parents and teachers, primarily via email
- Handle escalated customer support tickets with empathy and sound judgment
- Review and score agent responses for accuracy, tone, and clarity
- Support QA of customer conversations to ensure consistency and excellence
- Take on additional CX responsibilities as needed to help Outschool operate smoothly
- Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week
- This is a contract role
The application process
- We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications
Benefits
- Share Financial Success: Stock options and a 401k that makes saving for retirement easier
- Health and Wellness: Comprehensive health, dental, vision, disability, and life insurance coverage options for employees and their families. Our medical benefits include fertility and family planning coverage. We also offer an additional wellness stipend and more resources related to mental and physical wellness
- PTO and Family Leave:PTO and family leave enable our team to take the time that we need to recharge, relax, and spend time with family and friends
- Fully Distributed: With a team distributed across the US and Canada, we create a remote culture through virtual events as well as stipends for meals, remote work, and internet allowance. We offer an additional stipend for home office setup
- Lifelong Learners: Annual budget to self-direct our professional development as well as DEI learning. There’s also a budget for employees’ learners to take classes on Outschool
- Community Impact: Outschool matches employee donations to established 501c3s, and has committed to supporting Outschool.org’s non-profit programs
About Outschool
Outschool is where kids love learning! Our innovative education platform offers engaging, small-group classes online. Outschool gives kids the unique opportunity to explore their interests in-depth with classes taught via live video by experienced, independent teachers.
In addition to working directly with learners and families, Outschool partners with companies to offer a unique benefit and with schools to significantly expand their enrichment, tutoring, and elective offerings.
With Outschool for Employers, employees can focus on work and themselves knowing their kids are engaged and exploring their interests in-depth through interactive classes taught live via video by experienced teachers.
With Outschool for schools, district and school leaders can offer unique elective classes or just-right small-group tutoring sessions without having to find the budget to hire hundreds of additional teachers.