Bilingual Customer Support Specialist
Top Benefits
About the role
Are you fluent in English and French, passionate about helping people, and thrive in a structured support role?
Agilus is recruiting for a Bilingual Customer Support Specialist in the manufacturing Industry in a hybrid work environment in Toronto, Ontario. This is a support-focused position where you’ll follow clearly defined procedures to assist customers, process orders, and prepare correspondence. You’ll work under immediate supervision, relying on pre-established guidelines to perform your tasks. Your goal? Ensure every customer interaction ends with satisfaction.
A Typical Day
- Respond to customer inquiries via phone, email, and chat in English and French
- Process orders and prepare customer communications
- use Oracle CRM Demand to manage customer data and workflows
- Follow structured procedures and escalate issues as needed
- Maintain accurate records and collaborate with internal teams
Successful Candidates Will Have
- Bilingual fluency in English and French (spoken and written)
- Strong phone etiquette and communication skills
- Computer savvy with ability to navigate multiple systems
- 2-5 Years of experience in similar role
Soft Skills
- Highly punctual, reliable, and detail-oriented
- Familiarity with customer service practices and procedures
- Ability to follow instructions and work within a defined framework
Total Rewards
- One Year Contract
- Work Life Balance - Hybrid work model
- Group Benefits
Interested?
Please apply directly online
Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.
About Agilus Work Solutions
We take on today's recruitment and employment opportunities because we believe in better outcomes - for our clients, our candidates and our employees.
We lead a connected, forward-thinking work community. When candidates and employers connect, positive outcomes can happen. What's possible expands, and potential can be realized.
Core Values At the heart of our mission and guiding every decision, our core values drive us to excellence and shape the way we make a positive impact: We care. We collaborate. We make an impact. We are better with you.
Bilingual Customer Support Specialist
Top Benefits
About the role
Are you fluent in English and French, passionate about helping people, and thrive in a structured support role?
Agilus is recruiting for a Bilingual Customer Support Specialist in the manufacturing Industry in a hybrid work environment in Toronto, Ontario. This is a support-focused position where you’ll follow clearly defined procedures to assist customers, process orders, and prepare correspondence. You’ll work under immediate supervision, relying on pre-established guidelines to perform your tasks. Your goal? Ensure every customer interaction ends with satisfaction.
A Typical Day
- Respond to customer inquiries via phone, email, and chat in English and French
- Process orders and prepare customer communications
- use Oracle CRM Demand to manage customer data and workflows
- Follow structured procedures and escalate issues as needed
- Maintain accurate records and collaborate with internal teams
Successful Candidates Will Have
- Bilingual fluency in English and French (spoken and written)
- Strong phone etiquette and communication skills
- Computer savvy with ability to navigate multiple systems
- 2-5 Years of experience in similar role
Soft Skills
- Highly punctual, reliable, and detail-oriented
- Familiarity with customer service practices and procedures
- Ability to follow instructions and work within a defined framework
Total Rewards
- One Year Contract
- Work Life Balance - Hybrid work model
- Group Benefits
Interested?
Please apply directly online
Agilus would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit agilus.ca regularly or subscribe to our email alerts at agilus.ca/Account/Register as new exciting employment opportunities become available daily.
About Agilus Work Solutions
We take on today's recruitment and employment opportunities because we believe in better outcomes - for our clients, our candidates and our employees.
We lead a connected, forward-thinking work community. When candidates and employers connect, positive outcomes can happen. What's possible expands, and potential can be realized.
Core Values At the heart of our mission and guiding every decision, our core values drive us to excellence and shape the way we make a positive impact: We care. We collaborate. We make an impact. We are better with you.