The Waterpark Supervisor is responsible for assisting in the daily operations of the World Waterpark including the supervision of Waterpark staff and providing guests with exceptional customer service.

Primary Responsibilities

• Supervising and coordinating Slide Attendant I and II, Lifeguards, Food and Beverage and World Waterpark Guest Services.
• Ensure that staff are at their appropriate workstations following all World Waterpark expectations, policies and procedures.
• Directly assist Aquatics, Food & Beverage, SkyFlyer Zipline and World Waterpark Guest Service staff in performance of all duties as needed.
• Performing administrative duties such as new employee onboarding, accident investigations, employee performance appraisals and employee performance corrections.
• Ensure effective communication with staff related to West Edmonton Mall and World Waterpark programs and initiatives.
• Responding to guest concerns and special requests, while utilizing exceptional guest service and conflict resolution skill.
• Always presenting a professional appearance and attitude and enforce safety rules and regulations.
• Be actively involved in creating and maintaining a safe environment for all staff and guests.
• Responding to major and required minor first aid situations to assist or monitor the staff providing first aid.
• Monitor World Waterpark cleanliness and request cleaning support as required.
• Act as a role model for other staff.
• Assist with implementing staff training programs and procedures.
• Other Supervisory duties as required.

Desired Qualifications

• A minimum of one (1) year of lifeguarding experience at World Waterpark.
• Must have a current Intermediate First Aid, National Lifeguard Pool, National Lifeguard Waterpark, Oxygen Administration, and ProServe.
• Previous Supervisory experience in an environment that requires strict adherence to safety regulations and procedures with a large staff and guest capacity.
• Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
• Excellent communication and interpersonal skills, complemented by team building and motivational abilities.
• Previous guest service skills and the ability to always foster positive interactions with the public complemented by strong conflict resolution skills.
• Safety minded with the ability to stay calm in stressful situations.

Terms Of Employment

• This is a part-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, and holidays.
• Ability to work in a hot and humid environment and near water and chlorine.
• Must be able to pass a basic security clearance.