Senior Manager, Care Services (Full-time, Contract)
About the role
Mission Statement: Understand the aspirations of seniors and respond with innovative supports.
Vision Statement: Building inclusive communities where all seniors are connected to living their best possible life.
What To Expect When You Join SPLC
- Competitive Compensation and Benefits.
- Rewarding career that supports meaningful work in our communities.
- Training and Professional Development opportunities.
- Healthy and safe working environment.
Position: Senior Manager, Care Services (Full-time, Contract until June 2026)
Hours of Work: 35 hours per week
Reports to: Director of Care Services
Date Posted: October 2, 2025
Deadline: Until position is filled
Position Summary The Senior Manager, Care Services leads a team of Care Managers, strategically develops evidence-based recommendations for service development, and leads quality initiatives in preparation for an accreditation survey.
Responsibilities
- Coordinates accreditation activities and serve as Accreditation Coordinator
- Develops evidence and analysis for program development and clinical services, and work with the organization’s leaders to support planning
- Leads infection prevention and control (IPAC) practices for the Care Services team and co-chair the IPAC committee.
- Applies experience and education in Quality, Safety & Risk (QSR) initiatives and Co-Chair the QSR Committee
- Supervises and mentors the Care Management and Addiction Support Program interprofessional team
- Applies advanced knowledge in community healthcare to ensure adherence to internal policies, leading practices, ethical standards and consistently meet client safety responsibilities and high-quality care standards.
- Fosters a collaborative, innovative and learning focused environment to support a diverse healthcare team deliver high quality integrated person-centred care in the community, optimizing performance across operations and clinical outcomes
- Actively collaborate with external health system partners related to innovative services design ensuring seamless client care transitions
- Monitors and reports on key performance indicators, initiating improvements or process changes as identified
Education :
- Master’s degree
- Membership in good standing with a regulatory body in Ontario e.g. Social Work, or Occupational Therapist
Experience & Skills :
- Minimum seven (7) years of experience in clinical background, health administration, or public health
- Three (3) years of recent experience with progressive responsibilities as a clinical manager, preferably in a community setting
- Experience in working with a senior population, knowledge of specialized geriatric healthcare principles and community-based care and social services
- Experience with program development, implementation and evaluation
- Experience with budget management, data analysis, reporting, funding applications and evaluations
- Solid knowledge of principles, practices and methods related to leading interprofessional teams
- Understanding of health equity, the social determinants of health, harm reduction principles, trauma-informed care and anti-oppression
- Sensitive to the cultural needs of clients from various ethnic groups
- Excellent interpersonal, communication, decision-making skills
- Strong computer and technical skills and experience with digital health systems
Other:
- Vulnerable Sector screening required
- Proof of full COVID-19 Vaccination or Medical Exemption Certificate required
- Able to work at the site every day
- Must be available to work occasionally afternoons and weekends.
- Must be available to work in-person every day of the week.
- Must be available to conduct occasional home visits.
Senior Persons Living Connected is a diverse work environment. We encourage applications from all persons, including persons with disabilities. Accommodation will be provided, if needed, in accordance with the Ontario Human Rights Code and Accessibility for Ontarians Disability Act.
While we thank all applicants for their interest, only those applicants selected for interview will be contacted. Department: Finance
This is a full time position
About Senior Persons Living Connected
SPLC is a not-for-profit organization that cares deeply about the well-being of seniors and provides programs and services that meet the diverse needs of older adults and their caregivers from diverse backgrounds. For 40 years we've provided affordable housing and been actively involved in supporting independence.
Senior Manager, Care Services (Full-time, Contract)
About the role
Mission Statement: Understand the aspirations of seniors and respond with innovative supports.
Vision Statement: Building inclusive communities where all seniors are connected to living their best possible life.
What To Expect When You Join SPLC
- Competitive Compensation and Benefits.
- Rewarding career that supports meaningful work in our communities.
- Training and Professional Development opportunities.
- Healthy and safe working environment.
Position: Senior Manager, Care Services (Full-time, Contract until June 2026)
Hours of Work: 35 hours per week
Reports to: Director of Care Services
Date Posted: October 2, 2025
Deadline: Until position is filled
Position Summary The Senior Manager, Care Services leads a team of Care Managers, strategically develops evidence-based recommendations for service development, and leads quality initiatives in preparation for an accreditation survey.
Responsibilities
- Coordinates accreditation activities and serve as Accreditation Coordinator
- Develops evidence and analysis for program development and clinical services, and work with the organization’s leaders to support planning
- Leads infection prevention and control (IPAC) practices for the Care Services team and co-chair the IPAC committee.
- Applies experience and education in Quality, Safety & Risk (QSR) initiatives and Co-Chair the QSR Committee
- Supervises and mentors the Care Management and Addiction Support Program interprofessional team
- Applies advanced knowledge in community healthcare to ensure adherence to internal policies, leading practices, ethical standards and consistently meet client safety responsibilities and high-quality care standards.
- Fosters a collaborative, innovative and learning focused environment to support a diverse healthcare team deliver high quality integrated person-centred care in the community, optimizing performance across operations and clinical outcomes
- Actively collaborate with external health system partners related to innovative services design ensuring seamless client care transitions
- Monitors and reports on key performance indicators, initiating improvements or process changes as identified
Education :
- Master’s degree
- Membership in good standing with a regulatory body in Ontario e.g. Social Work, or Occupational Therapist
Experience & Skills :
- Minimum seven (7) years of experience in clinical background, health administration, or public health
- Three (3) years of recent experience with progressive responsibilities as a clinical manager, preferably in a community setting
- Experience in working with a senior population, knowledge of specialized geriatric healthcare principles and community-based care and social services
- Experience with program development, implementation and evaluation
- Experience with budget management, data analysis, reporting, funding applications and evaluations
- Solid knowledge of principles, practices and methods related to leading interprofessional teams
- Understanding of health equity, the social determinants of health, harm reduction principles, trauma-informed care and anti-oppression
- Sensitive to the cultural needs of clients from various ethnic groups
- Excellent interpersonal, communication, decision-making skills
- Strong computer and technical skills and experience with digital health systems
Other:
- Vulnerable Sector screening required
- Proof of full COVID-19 Vaccination or Medical Exemption Certificate required
- Able to work at the site every day
- Must be available to work occasionally afternoons and weekends.
- Must be available to work in-person every day of the week.
- Must be available to conduct occasional home visits.
Senior Persons Living Connected is a diverse work environment. We encourage applications from all persons, including persons with disabilities. Accommodation will be provided, if needed, in accordance with the Ontario Human Rights Code and Accessibility for Ontarians Disability Act.
While we thank all applicants for their interest, only those applicants selected for interview will be contacted. Department: Finance
This is a full time position
About Senior Persons Living Connected
SPLC is a not-for-profit organization that cares deeply about the well-being of seniors and provides programs and services that meet the diverse needs of older adults and their caregivers from diverse backgrounds. For 40 years we've provided affordable housing and been actively involved in supporting independence.