About the role
Are you French bilingual and looking for a full-time opportunity where you can work from the comfort of your home? Where you can receive a competitive wage, benefits and Shutterfly perks? If so, read on!
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
What You’ll Do
- Respond to customer inquiries via phone, email, and live chat, delivering clear and accurate information about products and services.
- Engage with customers across multiple channels while efficiently managing concurrent chat conversations.
- Process and track customer orders using Lifetouch systems with precision and attention to detail.
- Investigate and resolve customer issues and complaints promptly, ensuring a professional and positive experience.
- Serve as a liaison between customers and the operations center to facilitate smooth communication and resolution.
- Communicate effectively with customers and internal teams through email, phone, mail, and in-person interactions.
- Maintain strict accuracy and confidentiality in all customer and business interactions.
- Contribute to continuous improvement initiatives within the department to enhance processes and customer satisfaction.
What You Bring
- High school diploma or equivalent.
- Must have proficient speaking, reading and writing abilities in both English and French.
- 2+ years of customer service experience in a fast-paced, high-pressure environment.
- Able to work 7:30am - 7:00pm CST (Monday-Friday.
- Ability to multitask and manage multiple conversations simultaneously.
- Basic to intermediate computer knowledge; including navigation of internet and use of Google software desired.
- Superior phone, chat, and customer service skills/etiquette.
- Excellent interpersonal skills.
- Outstanding organizational time management and problem solving.
- Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
- Ability to maintain confidential information.
Other Requirements
- Minimum 18 years of age
- Successful completion of a criminal background check
- Able to work 7:30am - 7:00pm CST (Monday-Friday)
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. This position will accept applications on an ongoing basis until filled.
About Lifetouch
At Lifetouch, our purpose is to help families capture life's memories.
For more than 80 years, Lifetouch has been the professional photography company of choice for schools and families. Headquartered in Eden Prairie, MN., the enterprise is organized around four primary business lines operating in local communities across North America.
Built on the tradition of “Picture Day”, Lifetouch captures smiling faces from preschool through high school graduation, as well as sports, special events, seniors, and yearbooks. Additional photography services are offered through JCPenney Portraits by Lifetouch, helping families capture special milestones nationwide.
Lifetouch is also proud to be a part of the Shutterfly family of brands.
About the role
Are you French bilingual and looking for a full-time opportunity where you can work from the comfort of your home? Where you can receive a competitive wage, benefits and Shutterfly perks? If so, read on!
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
What You’ll Do
- Respond to customer inquiries via phone, email, and live chat, delivering clear and accurate information about products and services.
- Engage with customers across multiple channels while efficiently managing concurrent chat conversations.
- Process and track customer orders using Lifetouch systems with precision and attention to detail.
- Investigate and resolve customer issues and complaints promptly, ensuring a professional and positive experience.
- Serve as a liaison between customers and the operations center to facilitate smooth communication and resolution.
- Communicate effectively with customers and internal teams through email, phone, mail, and in-person interactions.
- Maintain strict accuracy and confidentiality in all customer and business interactions.
- Contribute to continuous improvement initiatives within the department to enhance processes and customer satisfaction.
What You Bring
- High school diploma or equivalent.
- Must have proficient speaking, reading and writing abilities in both English and French.
- 2+ years of customer service experience in a fast-paced, high-pressure environment.
- Able to work 7:30am - 7:00pm CST (Monday-Friday.
- Ability to multitask and manage multiple conversations simultaneously.
- Basic to intermediate computer knowledge; including navigation of internet and use of Google software desired.
- Superior phone, chat, and customer service skills/etiquette.
- Excellent interpersonal skills.
- Outstanding organizational time management and problem solving.
- Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
- Ability to maintain confidential information.
Other Requirements
- Minimum 18 years of age
- Successful completion of a criminal background check
- Able to work 7:30am - 7:00pm CST (Monday-Friday)
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site. This position will accept applications on an ongoing basis until filled.
About Lifetouch
At Lifetouch, our purpose is to help families capture life's memories.
For more than 80 years, Lifetouch has been the professional photography company of choice for schools and families. Headquartered in Eden Prairie, MN., the enterprise is organized around four primary business lines operating in local communities across North America.
Built on the tradition of “Picture Day”, Lifetouch captures smiling faces from preschool through high school graduation, as well as sports, special events, seniors, and yearbooks. Additional photography services are offered through JCPenney Portraits by Lifetouch, helping families capture special milestones nationwide.
Lifetouch is also proud to be a part of the Shutterfly family of brands.