Top Benefits
About the role
Join the Team Behind Hamilton’s Chicest Retreat
The C Hotel by Carmens is more than just a place to stay—it’s a modern, stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere, attentive service and flawless performance, the heart and soul of the C Hotel’s success is its remarkable team.
Whether you’re welcoming guests at the front desk, keeping rooms spotless, coordinating seamless events, supporting sales, or helping deliver memorable banquets, your role is key to creating the warm, polished experience that sets the C Hotel apart.
Part of Carmens Group—an award-winning hospitality leader with over 40 years of creating extraordinary moments—you’ll join a close-knit, passionate team dedicated to making every guest feel truly cared for. If you’re detail-driven, people-focused, and ready to grow your career in a vibrant, fast-paced environment, the C Hotel is your next great opportunity.
Why Work for Carmens Group?
- Flexible scheduling
- Career coaching & growth
- Great Place to Work Certified (2022-2024)
- Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
- Perks & Benefits
- Pay on Demand – get paid when you need it
- Global Hotel Discounts for your travels
- Staff discounts at our restaurants
- Employee Scholarship Program
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe, inclusive and supportive workplace culture
Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.
Position Details
**Job Type:**part-time, permanent
Vacancy: This position is being added to expand our team in preparation for the upcoming busy season and does not reflect a current vacancy
Compensation: $19.00-20.00 per hour + gratuities
AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.
What you Will be Doing:
As an Event Maître D’, you’ll lead with professionalism, grace, and confidence—ensuring every event is executed flawlessly and every guest leaves with an extraordinary memory. As both a team leader and a host, you’ll coordinate service, support your team, and act as the key liaison between guests, staff, and management.
Your responsibilities will include:
- Leading the front-of-house service team during events, ensuring exceptional guest experiences from start to finish
- Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
- Overseeing all service aspects of an event, including timing, food quality, presentation, and staff coordination
- Greeting guests, anticipating their needs, and addressing any questions or concerns with ease and positivity
- Communicating special meal requirements, allergies, or guest preferences clearly to the kitchen and service teams
- Learning the details of event menus and offerings to ensure knowledgeable, accurate service
- Supporting the service team with food and beverage delivery, clearing, and side duties as needed
- Taking charge of room readiness, service flow, and cleanliness throughout the event
- Making real-time decisions to adapt to changing guest needs or event logistics while maintaining a calm and composed demeanor
- Demonstrating strong leadership, good judgment, and attention to detail in a fast-paced environment
- Encouraging a respectful, collaborative team culture that prioritizes hospitality and service excellence
- Taking direction from the Banquet Manager and providing feedback to continuously improve event operations
- Playing a key role in creating exceptional and unforgettable experiences for our guests and clients
- Performing additional duties as assigned to support successful event execution
This is an excellent opportunity for a natural leader who thrives in hospitality, loves working with people, and is passionate about orchestrating high-quality events with care and precision.
The Spark you Bring to Every Celebration
-
1-2 years’ experience in banquet, catering, restaurant, or high-volume service environments
-
A natural ability to connect with guests and deliver outstanding hospitality
-
Strong communication skills and confidence interacting with both guests and team members
-
Proven ability to stay composed and effective in fast-paced, high-pressure situations
-
A guest-first mindset with a passion for creating memorable experiences
-
Leadership skills and the ability to support or supervise a team when needed
-
A polished, professional appearance and demeanor suited to upscale or formal events
-
Smart Serve Certification (Required)
-
Flexibility to work evenings, weekends, and event-based hours
-
Reliable transportation is required
-
A positive attitude, reliability, and a willingness to jump in wherever needed
We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.
Are You Ready to Take the Lead?
If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
M3Xrb6uFK9
About Carmens Group
Hospitality can mean many things: a delicious meal with close friends, a warm smile, or a comfortable room after a long day. Great hospitality means creating extraordinary memories and extraordinary memories are created by those who are passionate about enriching the lives of others. At Carmens Group, we understand that hospitality is the expression of a love of people. This concept is at the very core of what we do.
With this idea as our guide, we’ve created Hamilton’s most esteemed hospitality establishments: Carmens Event Centre, C Hotel, Carmen's Catering, Baci Ristorante, the Hamilton Convention Centre by Carmen’s, Fig & Lemon, the Arlington Hotel, River's Edge at The Arlington, The Lakeview, and Mercanti Specialty Foods Inc. Each of these settings offers unique experiences, all infused by the passion that has continued to make our organization successful for over four decades.
We also know that great hospitality and a love of people cannot be contained within four walls. That’s why we’re not just committed to enriching the lives of our guests, but also to the diverse communities in Hamilton, Ontario. Through our Carmens Group Cares program, we support organizations such as Good Shepherd, The United Way, and Charity of Hope.
By dedicating ourselves to nurturing personal connections with our guests, our stakeholders, and our community, we have cultivated a positive culture and an organization positioned for sustainable success.
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Top Benefits
About the role
Join the Team Behind Hamilton’s Chicest Retreat
The C Hotel by Carmens is more than just a place to stay—it’s a modern, stylish destination where exceptional service and unforgettable experiences come together. Nationally recognized for sincere, attentive service and flawless performance, the heart and soul of the C Hotel’s success is its remarkable team.
Whether you’re welcoming guests at the front desk, keeping rooms spotless, coordinating seamless events, supporting sales, or helping deliver memorable banquets, your role is key to creating the warm, polished experience that sets the C Hotel apart.
Part of Carmens Group—an award-winning hospitality leader with over 40 years of creating extraordinary moments—you’ll join a close-knit, passionate team dedicated to making every guest feel truly cared for. If you’re detail-driven, people-focused, and ready to grow your career in a vibrant, fast-paced environment, the C Hotel is your next great opportunity.
Why Work for Carmens Group?
- Flexible scheduling
- Career coaching & growth
- Great Place to Work Certified (2022-2024)
- Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
- Perks & Benefits
- Pay on Demand – get paid when you need it
- Global Hotel Discounts for your travels
- Staff discounts at our restaurants
- Employee Scholarship Program
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe, inclusive and supportive workplace culture
Join a company that values your growth, wellbeing and passion - where your career is supported every step of the way.
Position Details
**Job Type:**part-time, permanent
Vacancy: This position is being added to expand our team in preparation for the upcoming busy season and does not reflect a current vacancy
Compensation: $19.00-20.00 per hour + gratuities
AI Disclosure: Your application will be reviewed by our hiring team – we do not use artificial intelligence in the screening or selection of applicants for this position.
What you Will be Doing:
As an Event Maître D’, you’ll lead with professionalism, grace, and confidence—ensuring every event is executed flawlessly and every guest leaves with an extraordinary memory. As both a team leader and a host, you’ll coordinate service, support your team, and act as the key liaison between guests, staff, and management.
Your responsibilities will include:
- Leading the front-of-house service team during events, ensuring exceptional guest experiences from start to finish
- Acting as the on-site ambassador for the venue, confidently representing Carmen’s Group with professionalism and warmth
- Overseeing all service aspects of an event, including timing, food quality, presentation, and staff coordination
- Greeting guests, anticipating their needs, and addressing any questions or concerns with ease and positivity
- Communicating special meal requirements, allergies, or guest preferences clearly to the kitchen and service teams
- Learning the details of event menus and offerings to ensure knowledgeable, accurate service
- Supporting the service team with food and beverage delivery, clearing, and side duties as needed
- Taking charge of room readiness, service flow, and cleanliness throughout the event
- Making real-time decisions to adapt to changing guest needs or event logistics while maintaining a calm and composed demeanor
- Demonstrating strong leadership, good judgment, and attention to detail in a fast-paced environment
- Encouraging a respectful, collaborative team culture that prioritizes hospitality and service excellence
- Taking direction from the Banquet Manager and providing feedback to continuously improve event operations
- Playing a key role in creating exceptional and unforgettable experiences for our guests and clients
- Performing additional duties as assigned to support successful event execution
This is an excellent opportunity for a natural leader who thrives in hospitality, loves working with people, and is passionate about orchestrating high-quality events with care and precision.
The Spark you Bring to Every Celebration
-
1-2 years’ experience in banquet, catering, restaurant, or high-volume service environments
-
A natural ability to connect with guests and deliver outstanding hospitality
-
Strong communication skills and confidence interacting with both guests and team members
-
Proven ability to stay composed and effective in fast-paced, high-pressure situations
-
A guest-first mindset with a passion for creating memorable experiences
-
Leadership skills and the ability to support or supervise a team when needed
-
A polished, professional appearance and demeanor suited to upscale or formal events
-
Smart Serve Certification (Required)
-
Flexibility to work evenings, weekends, and event-based hours
-
Reliable transportation is required
-
A positive attitude, reliability, and a willingness to jump in wherever needed
We are Carmens Group—a proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, The C Hotel, The Lakeview, the Hamilton Convention Centre, fig&lemon Catering, The Arlington Hotel, and the Good Earth Food & Wine. Together, we’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.
Are You Ready to Take the Lead?
If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together.
Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.
M3Xrb6uFK9
About Carmens Group
Hospitality can mean many things: a delicious meal with close friends, a warm smile, or a comfortable room after a long day. Great hospitality means creating extraordinary memories and extraordinary memories are created by those who are passionate about enriching the lives of others. At Carmens Group, we understand that hospitality is the expression of a love of people. This concept is at the very core of what we do.
With this idea as our guide, we’ve created Hamilton’s most esteemed hospitality establishments: Carmens Event Centre, C Hotel, Carmen's Catering, Baci Ristorante, the Hamilton Convention Centre by Carmen’s, Fig & Lemon, the Arlington Hotel, River's Edge at The Arlington, The Lakeview, and Mercanti Specialty Foods Inc. Each of these settings offers unique experiences, all infused by the passion that has continued to make our organization successful for over four decades.
We also know that great hospitality and a love of people cannot be contained within four walls. That’s why we’re not just committed to enriching the lives of our guests, but also to the diverse communities in Hamilton, Ontario. Through our Carmens Group Cares program, we support organizations such as Good Shepherd, The United Way, and Charity of Hope.
By dedicating ourselves to nurturing personal connections with our guests, our stakeholders, and our community, we have cultivated a positive culture and an organization positioned for sustainable success.