About the role
About Us:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. With locations in Canada, the USA, Mexico, and Honduras, we're committed to improving occupational hand protection through innovation.
Does this sound like you?
Are you a customer-focused professional who thrives in a collaborative, team-oriented environment? Do you enjoy solving problems, supporting customers, and contributing to a positive workplace culture? If so, we’d love to hear from you. Superior Glove Works Ltd. is seeking a motivated Customer Service Associate to join our Customer Service team.
About the role:
Reporting to the Customer Service Manager, as the Customer Service Agent you will support both internal and external customers while helping deliver an exceptional customer experience. Hours for this role are 8 a.m. to 5 p.m. EST Monday to Thursday and 8 a.m. to 4 p.m. EST Friday.
Location:
Based out of our head office in Acton ON, this position is remote with onsite training required.
Responsibilities:
- Answer and direct incoming calls to the company’s main phone line, including inquiries from customers, employees, and other departments.
- Process customer returns, credits, expediting requests, orders, and quotes accurately and efficiently.
- Assist customers with technical inquiries, product cross-references, complaints, and short shipments, including preparing required return documentation.
- Maintain confidentiality and protect customer and company information.
- Stay current with product knowledge and industry developments through training, workshops, and professional resources as requested by management.
- Support special projects that enhance our customers’ experience and promote the Superior Glove brand, which may include tracking progress and preparing concise reports.
- Contribute to team objectives and provide support on additional duties as required.
Qualifications:
- 2–3 years of customer service experience in an office, manufacturing, or call center environment.
- Strong analytical and problem-solving abilities.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- High attention to detail and accurate data entry skills.
- Excellent verbal and written communication skills.
- Proven ability to work both independently and collaboratively, building strong working relationships across all levels of the organization.
- Experience supporting distributor accounts is considered an asset.
- Bilingual (French/English or Spanish/English) is an asset.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience with CRM and ERP systems an asset.
- Demonstrated sense of urgency and ability to perform effectively in a fast-paced environment.
- Flexibility to occasionally work outside regular business hours to meet business needs.
- Ability to travel occasionally, as required.
- A proactive, positive mindset with a focus on continuous improvement.
- Ability to quickly learn new systems and processes with minimal supervision.
Why join Superior Glove?
Superior Glove is an equal opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued.
When you work at Superior Glove, you are part of the family!
Some of the benefits/perks include:
- Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more!
- Enjoy our Recognition Program to gain access to fantastic rewards!
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- Take part in community and company events, staff lunch adventures and annual barbeques!
- And much more!
Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.
About Superior Glove Works Ltd
For over 100 years, Superior Glove has engineered and manufactured high-quality hand and arm protection for every major industry. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear.
Headquartered in Acton, Canada, our team and production facilities are located across Canada, the United States, Mexico, and Honduras.
We are committed to our vision of being a driving force in reducing workplace injuries through education, training, and safety products.
About the role
About Us:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. With locations in Canada, the USA, Mexico, and Honduras, we're committed to improving occupational hand protection through innovation.
Does this sound like you?
Are you a customer-focused professional who thrives in a collaborative, team-oriented environment? Do you enjoy solving problems, supporting customers, and contributing to a positive workplace culture? If so, we’d love to hear from you. Superior Glove Works Ltd. is seeking a motivated Customer Service Associate to join our Customer Service team.
About the role:
Reporting to the Customer Service Manager, as the Customer Service Agent you will support both internal and external customers while helping deliver an exceptional customer experience. Hours for this role are 8 a.m. to 5 p.m. EST Monday to Thursday and 8 a.m. to 4 p.m. EST Friday.
Location:
Based out of our head office in Acton ON, this position is remote with onsite training required.
Responsibilities:
- Answer and direct incoming calls to the company’s main phone line, including inquiries from customers, employees, and other departments.
- Process customer returns, credits, expediting requests, orders, and quotes accurately and efficiently.
- Assist customers with technical inquiries, product cross-references, complaints, and short shipments, including preparing required return documentation.
- Maintain confidentiality and protect customer and company information.
- Stay current with product knowledge and industry developments through training, workshops, and professional resources as requested by management.
- Support special projects that enhance our customers’ experience and promote the Superior Glove brand, which may include tracking progress and preparing concise reports.
- Contribute to team objectives and provide support on additional duties as required.
Qualifications:
- 2–3 years of customer service experience in an office, manufacturing, or call center environment.
- Strong analytical and problem-solving abilities.
- Strong organizational and time management skills with the ability to manage multiple priorities.
- High attention to detail and accurate data entry skills.
- Excellent verbal and written communication skills.
- Proven ability to work both independently and collaboratively, building strong working relationships across all levels of the organization.
- Experience supporting distributor accounts is considered an asset.
- Bilingual (French/English or Spanish/English) is an asset.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Experience with CRM and ERP systems an asset.
- Demonstrated sense of urgency and ability to perform effectively in a fast-paced environment.
- Flexibility to occasionally work outside regular business hours to meet business needs.
- Ability to travel occasionally, as required.
- A proactive, positive mindset with a focus on continuous improvement.
- Ability to quickly learn new systems and processes with minimal supervision.
Why join Superior Glove?
Superior Glove is an equal opportunity employer, and we encourage and welcome applications from candidates from all backgrounds. We are committed to fostering an inclusive work culture to ensure every voice is heard and valued.
When you work at Superior Glove, you are part of the family!
Some of the benefits/perks include:
- Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more!
- Enjoy our Recognition Program to gain access to fantastic rewards!
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- Take part in community and company events, staff lunch adventures and annual barbeques!
- And much more!
Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.
About Superior Glove Works Ltd
For over 100 years, Superior Glove has engineered and manufactured high-quality hand and arm protection for every major industry. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear.
Headquartered in Acton, Canada, our team and production facilities are located across Canada, the United States, Mexico, and Honduras.
We are committed to our vision of being a driving force in reducing workplace injuries through education, training, and safety products.