About the role
Your role
Managing and delivering a wide range of business and operational projects, with a strong focus on client onboarding, implementation, and expansion of PayByPhone services and products. This role works cross-functionally with internal stakeholders and clients to ensure projects are delivered on time, to scope, and to a high standard, while also driving continuous improvement across operational processes.
What you'll be doing
Operational Project Management:
- Lead and deliver a wide range of business operations projects end-to-end, including client onboarding, implementation, expansion, and internal operational initiatives.
- Own project governance, including scope definition, planning, timelines, dependencies, risks, and delivery outcomes.
- Attend and contribute to kick-off meetings and ongoing stakeholder forums to ensure alignment and momentum.
- Develop, maintain, and manage detailed project plans through to completion, ensuring visibility and accountability across teams.
- Coordinate all inputs required to configure PayByPhone systems, platforms, and processes.
- Partner with internal stakeholders across Operations, Technology, Finance, Marketing, and Leadership to ensure successful project delivery.
- Ensure relevant teams and stakeholders have appropriate access to systems and tools required to deliver and support projects.
- Coordinate testing, validation, and client sign-off for platforms, vendors, locations, and rates prior to go-live.
- Coordinate operational readiness activities, including signage, communications, and marketing materials to support launches and changes.
- Ensure accurate and timely capture of client and project data, maintaining data integrity within Salesforce and other operational systems.
- Monitor project progress, identify risks and issues, and proactively implement mitigation strategies.
- Provide clear, concise reporting on project status, outcomes, and benefits realised.
- Drive continuous improvement initiatives and help define and embed best practices across business operations and onboarding processes.
- Lead client training on key systems and products, tailoring sessions to meet specific client needs.
Other things you may get involved with:
- Provide operational and administrative support to Technical Operations Executives as required.
- Support Client Account Managers by attending client meetings when requested.
- Undertake ad hoc tasks and responsibilities as directed by the manager to support wider business and operational goals.
- Participate in events and initiatives to help promote and raise awareness of PayByPhone to the general public.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives:Corpaywill notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Not the right fit? Search for Client Operations Manager jobs in Vancouver, BC
About Corpay
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival. From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending. With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.
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About the role
Your role
Managing and delivering a wide range of business and operational projects, with a strong focus on client onboarding, implementation, and expansion of PayByPhone services and products. This role works cross-functionally with internal stakeholders and clients to ensure projects are delivered on time, to scope, and to a high standard, while also driving continuous improvement across operational processes.
What you'll be doing
Operational Project Management:
- Lead and deliver a wide range of business operations projects end-to-end, including client onboarding, implementation, expansion, and internal operational initiatives.
- Own project governance, including scope definition, planning, timelines, dependencies, risks, and delivery outcomes.
- Attend and contribute to kick-off meetings and ongoing stakeholder forums to ensure alignment and momentum.
- Develop, maintain, and manage detailed project plans through to completion, ensuring visibility and accountability across teams.
- Coordinate all inputs required to configure PayByPhone systems, platforms, and processes.
- Partner with internal stakeholders across Operations, Technology, Finance, Marketing, and Leadership to ensure successful project delivery.
- Ensure relevant teams and stakeholders have appropriate access to systems and tools required to deliver and support projects.
- Coordinate testing, validation, and client sign-off for platforms, vendors, locations, and rates prior to go-live.
- Coordinate operational readiness activities, including signage, communications, and marketing materials to support launches and changes.
- Ensure accurate and timely capture of client and project data, maintaining data integrity within Salesforce and other operational systems.
- Monitor project progress, identify risks and issues, and proactively implement mitigation strategies.
- Provide clear, concise reporting on project status, outcomes, and benefits realised.
- Drive continuous improvement initiatives and help define and embed best practices across business operations and onboarding processes.
- Lead client training on key systems and products, tailoring sessions to meet specific client needs.
Other things you may get involved with:
- Provide operational and administrative support to Technical Operations Executives as required.
- Support Client Account Managers by attending client meetings when requested.
- Undertake ad hoc tasks and responsibilities as directed by the manager to support wider business and operational goals.
- Participate in events and initiatives to help promote and raise awareness of PayByPhone to the general public.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives:Corpaywill notaccept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Not the right fit? Search for Client Operations Manager jobs in Vancouver, BC
About Corpay
Corpay (NYSE: CPAY) is a global leader in business payments and expense management, providing a range of solutions that streamline accounts payable, manage expenses, and handle international transactions in ways that no other provider can rival. From vehicle payments and lodging to corporate cards, AP automation, and international payments, Corpay simplifies every aspect of business spending. With cutting-edge technology, global expertise, and reliable support, Corpay is your trusted partner for saving time, reducing costs, and protecting against fraud.