• In this role, you will manage your own accounts, and collaborate with the wider Customer Success team on initiatives to drive forward our CS Team
• You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career! Are you ready for your next adventure?
• Build meaningful relationships with Loopio’s Enterprise customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
• Partner with customers to develop meaningful plans that feed their long term goals
• Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
• Manage key metrics that feed into team based goals around retention, growth, and advocacy
• Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
• Execute Loopio training sessions and webinars through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Benefits

• Robust Health Benefits
• Extended Parental Leave
• Employee Stock Options
• Professional Mastery Budget
• Annual Company Retreat
• Generous Paid Time Off Program
• Remote Work Subsidies
• Team Socials- Loopio is looking for a relationship-focused, data-oriented individual who wants to join our amazing Customer Success team!
• Experience writing sales proposals or responding to RFPs is a huge plus
• Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
• Experience in a SaaS company is a plus
• Extremely analytical; you leverage data in all of your decision making
• Highly organized; your calendar reminders have calendar reminders
• Impeccable written and oral communication skills; you’re talking to our customers, after all!
• Results oriented; you always have your next goal in mind, and a plan to get there
• At least 3 years of Account Management, Customer Success or similar experience
• Whether or not your experience ✅ checks off all the boxes on a job posting, we still encourage you to apply to ensure that your application receives a review from our team