About the role
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Duties/Responsibilities
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- Assume other duties as assigned.
Required Skills/Abilities
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
Education And Experience
- High School graduate or equivalent
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
About PGW Auto Glass
PGW Auto Glass, a highly reputable supplier of auto glass and shop accessories, operates over 130 distribution branches across the United States and Canada. Our vast distribution network enables us to offer small orders and same-day and overnight deliveries of auto glass. This commitment to customer satisfaction has earned us the trust of over 27,000 customers. We are excited to introduce our newest addition, www.EVERYTHINGAUTOGLASS.com (formerly AutoGlassCRM), to give installers a complete auto-glass business platform.
About the role
Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
Duties/Responsibilities
- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.
- Call center functions to provide quality customer service.
- Ensure the company establishes and maintains constant communication with customers.
- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.
- Generate sales/buys from online leads.
- Assume other duties as assigned.
Required Skills/Abilities
- Must have good written and verbal communication skills.
- Must have good customer relations skills.
- Ability to work well with others.
- Must have the ability to work under conditions of frequent interruptions.
- Be attentive to details.
Education And Experience
- High School graduate or equivalent
Essential Physical Demands/Work Environment
- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
About PGW Auto Glass
PGW Auto Glass, a highly reputable supplier of auto glass and shop accessories, operates over 130 distribution branches across the United States and Canada. Our vast distribution network enables us to offer small orders and same-day and overnight deliveries of auto glass. This commitment to customer satisfaction has earned us the trust of over 27,000 customers. We are excited to introduce our newest addition, www.EVERYTHINGAUTOGLASS.com (formerly AutoGlassCRM), to give installers a complete auto-glass business platform.