INTAKE SOCIAL WORKER

Make a Difference with Family Services Windsor-Essex (FSWE)

At Family Services Windsor-Essex (FSWE), we empower people to overcome challenges, build resilience, and create positive change in their lives. As a trusted non-profit, charitable organization, we provide compassionate counselling and support services that help individuals feel valued, included, and connected to their community.

Our mission goes beyond service delivery — we foster belonging, wellness, and dignity. FSWE team members know their work matters. We offer a supportive workplace that values innovation, collaboration, and continuous growth. Our staff enjoy a competitive benefits package, flexible work hours, and weekly wellness time, because we care for those who care for others.

If you’re a passionate social worker who thrives in a dynamic environment and wants to make a real impact in the Windsor-Essex community, we want to hear from you.

We are seeking a dedicated Intake Social Worker to join our dynamic Customer Care team. If you’re passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to bring your skills to a team that values innovation, compassion, and community impact.

What You’ll Be Doing

As the first point of contact, you’ll play a vital role in connecting individuals with the right programs and services. Your key responsibilities include:

• Conduct comprehensive intake assessments with clients experiencing mental health challenges to determine program eligibility.

• Adhere to established intake protocols, documentation standards, and procedural guidelines.

• Provide brief supportive interventions to clients during the intake process.

• Accurately document client information within agency databases and case tracking systems.

• Respond promptly and effectively to client crises in coordination with agency protocols.

• Manage incoming inquiries via phone and email, ensuring timely and appropriate redirection to agency personnel.

• Facilitate intake assessments for the Partner Assault Response (PAR) Program, including accurate data entry into relevant systems.

• Process referrals from the Windsor Police Service through the IPV Early Intervention Program and provide timely brief support and referrals for survivors.

• Attend local hospitals to assess clients experiencing suicidal ideation and determine eligibility for agency counselling services.

• Establish applicable session fees, process payments, and verify third-party insurance coverage (e.g., Green Shield, Blue Cross).

• Collaborate with national EAP providers and affiliated agencies to coordinate client services across Canada.

• Schedule counselling and life management sessions in accordance with EAP contracts and client preferences.

• Participate in ongoing evaluation of intake procedures in collaboration with the Intake Coordinator and Program Managers.

• Contribute to service planning by recommending improvements based on client needs and service trends.

• Provide supervision and mentorship to Bachelor of Social Work (BSW) students, including training, oversight, and performance evaluation.

What You Bring

• Education: Bachelor or Master of Social Work (Required)

• Registration: Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)

• Experience: Previous social work or related experience preferred

• Skills:

  • Strong clinical judgement and interpersonal communication

  • Solid knowledge of Windsor-Essex community resources

  • Comfortable working in a high-volume, fast-paced setting

  • Highly organized, flexible, and skilled at multitasking

  • Proficient in Microsoft Office Suite and client management systems

  • French language proficiency would be an asset

Why Join FSWE?

• Competitive benefits package

• Weekly wellness release time

• Purposeful work that supports real change in our community

At FSWE, your work truly matters. You’ll be part of a collaborative, inclusive team that’s deeply committed to the wellbeing of our clients and each other.

Position Details

• Job Type: Full-time (35 hours/week)

• Schedule: Monday to Friday, occasional evenings or weekends as needed

• Salary: $50,108 per annum. ($27.53/hr)

• Location: 1770 Langlois Ave.

Accessibility and Equity

FSWE is an equal opportunity employer committed to equity, diversity, inclusion, and anti-racism. We welcome applicants from all backgrounds, including Indigenous peoples, racialized individuals, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request throughout the recruitment process.