Top Benefits
About the role
ABOUT THE CLIENT
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology organization is responsible for the end-to-end digital and physical Guest experience across technology- and digital-led initiatives within Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise, as well as key platforms such as the MyDisneyExperience app and Hey, Disney!.
PROJECT DETAILS
We are a fast-moving group focused on delivering cross-platform, integrated Disney Experiences that shape how children and families interact online and transform the way guests engage with both digital and physical offerings at global scale.
YOUR TEAM
Our team operates with a high level of autonomy and strong exposure across multiple parts of Disney and different levels of the organization. We are deeply consumer-focused and continuously strive to deliver exceptional user experiences while maximizing value for The Walt Disney Company.
WHAT'S IN IT FOR YOU
- Interview process that respects people and their time
- Professional and open IT community
- Internal meet-ups and resources for knowledge sharing
- Time for recovery and relaxation
- Bright online and offline events
- Opportunity to become part of our internal volunteer community
RESPONSIBILITIES
Accountable for end-to-end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.
Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance.
Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third-party discovery tools).
Define and enforce CMDB data standards, including:
- CI naming conventions
- Mandatory attributes
- Relationship modeling
- Data ownership and stewardship etc.
Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
Ensure strong alignment of CMDB with: - TSM (Incident, Change, Problem, Request)
- ITOM (Discovery)
- ITAM/SAM use cases
SKILLS
- 10+ years of ServiceNow experience with strong focus on CMDB / ITOM Architect roles.
- Strong understanding of & Hands-on experience with
- ServiceNow CMDB/CSDM
- ServiceNow Discovery & Service Mapping
- Identification and Reconciliation Engine (IRE)
- ITOM, ITSM, ITAM/SAM integrations
- Experience defining and managing CMDB Health KPIs and dashboards.
- ServiceNow Certifications (Mandatory):
- Certified System Administrator (CSA)
- CIS – Discovery or CIS – Service Mapping
Your personal recruiter
Viktoriia Dorosh
About Brightgrove
Brightgrove is a global IT service company that helps businesses evolve by solving their technical, talent, and business challenges.
Founded in 2011 by three engineers, Brightgrove has grown to 650 team members across our international locations in Poland, Romania, Colombia, Costa Rica, Canada, Ukraine, Germany, and the United States.
Our partnerships with diverse businesses across industries like Video Streaming, Hospitality & Travel, Finance, Real Estate, e-Commerce, Healthcare, and Consumer Electronics have shaped our effective software delivery framework.
We offer a full suite of managed IT services, including technical discovery, architecture, design, custom software engineering, and ongoing support. Our expertise extends into digital transformation advisory, where we specialize in cloud migrations and cloud-native solutions development, data engineering and analysis, and effective transition of our clients to future-ready environments.
Top Benefits
About the role
ABOUT THE CLIENT
At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology organization is responsible for the end-to-end digital and physical Guest experience across technology- and digital-led initiatives within Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise, as well as key platforms such as the MyDisneyExperience app and Hey, Disney!.
PROJECT DETAILS
We are a fast-moving group focused on delivering cross-platform, integrated Disney Experiences that shape how children and families interact online and transform the way guests engage with both digital and physical offerings at global scale.
YOUR TEAM
Our team operates with a high level of autonomy and strong exposure across multiple parts of Disney and different levels of the organization. We are deeply consumer-focused and continuously strive to deliver exceptional user experiences while maximizing value for The Walt Disney Company.
WHAT'S IN IT FOR YOU
- Interview process that respects people and their time
- Professional and open IT community
- Internal meet-ups and resources for knowledge sharing
- Time for recovery and relaxation
- Bright online and offline events
- Opportunity to become part of our internal volunteer community
RESPONSIBILITIES
Accountable for end-to-end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.
Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance.
Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third-party discovery tools).
Define and enforce CMDB data standards, including:
- CI naming conventions
- Mandatory attributes
- Relationship modeling
- Data ownership and stewardship etc.
Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
Ensure strong alignment of CMDB with: - TSM (Incident, Change, Problem, Request)
- ITOM (Discovery)
- ITAM/SAM use cases
SKILLS
- 10+ years of ServiceNow experience with strong focus on CMDB / ITOM Architect roles.
- Strong understanding of & Hands-on experience with
- ServiceNow CMDB/CSDM
- ServiceNow Discovery & Service Mapping
- Identification and Reconciliation Engine (IRE)
- ITOM, ITSM, ITAM/SAM integrations
- Experience defining and managing CMDB Health KPIs and dashboards.
- ServiceNow Certifications (Mandatory):
- Certified System Administrator (CSA)
- CIS – Discovery or CIS – Service Mapping
Your personal recruiter
Viktoriia Dorosh
About Brightgrove
Brightgrove is a global IT service company that helps businesses evolve by solving their technical, talent, and business challenges.
Founded in 2011 by three engineers, Brightgrove has grown to 650 team members across our international locations in Poland, Romania, Colombia, Costa Rica, Canada, Ukraine, Germany, and the United States.
Our partnerships with diverse businesses across industries like Video Streaming, Hospitality & Travel, Finance, Real Estate, e-Commerce, Healthcare, and Consumer Electronics have shaped our effective software delivery framework.
We offer a full suite of managed IT services, including technical discovery, architecture, design, custom software engineering, and ongoing support. Our expertise extends into digital transformation advisory, where we specialize in cloud migrations and cloud-native solutions development, data engineering and analysis, and effective transition of our clients to future-ready environments.