About the role
Bruker1 day ago
Milton, Ontario
Senior Level
full_time
About the role
Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Customer Service and Logistics Specialist based in Milton, Ontario. The Customer Service and Logistics Specialist will coordinate day-to-day operations of the customer service department reporting to the Regional Service Manager.
Responsibilities
- Prepare and deliver quotes for consumables essential to the LifeScience and M&ID business segments, ensuring accuracy and alignment with customer requirements.
- Generate time and material-based quotes for onsite service requests, tailored to the scope and duration of the service needed.
- Process service part and consumable orders.
- Maintain local part depot and spare part shipping.
- Oversee part return process and all related documents.
- Maintain accuracy of service dispatch calendar in Sales Force CRM, ensure timely case closure.
- Monitor Service Reports and ensure document and data base accuracy and completeness.
- Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 5 years of experience with high volume scheduling and logistics coordination
- Experience in Microsoft Office, SalesForce CRM, SAP
- Excellent communication skills
- Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
- Demonstrated ability to effectively communicate with a range of customers at varying levels of technical expertise.
- Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency.
- Ability to create and drive process improvement and influence teams to adopt new practices.
- Excellent team player
About Bruker
Biotechnology Research
5001-10,000
Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 9,700 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability. Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today’s ever-complex analytical questions. Bruker - Innovation with Integrity.
Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy
Imprint: https://goto.bruker.com/LI-Bruker-Imprint Bruker Corporation 40 Manning Road Billerica, MA 01821, USA
Contacts:
- Phone: +1 978-663-3660
- Fax: +1 978-663-5585
- Email: pr@bruker.com
About Bruker Daltonics
Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers. Our mass spectrometry-based tools serve the pharmaceutical, biotechnology, molecular diagnostics research and chemical analysis industries. Bruker's analytical instruments deliver exceptional high-resolution results for pre-clinical and clinical testing. Research institutes, universities and government agencies routinely turn to Bruker for systems that address real world needs.
Innovations such as Trapped Ion Mobility (TIMS), smartbeam and scanning lasers for MALDI-MS Imaging that deliver true pixel fidelity, and eXtreme Resolution FTMS (XR) technology capable to reveal Isotopic Fine Structure (IFS) signatures are pushing scientific exploration to new heights. Our mass spectrometry solutions enable scientists to make breakthrough discoveries and gain deeper insights.
Bruker's product lines include the following technologies: timsTOF, MRMS, rapifleX® MALDI-TOF/TOF, UHR-QTOF, Triple Quadrupole, HDX Solution, Toxtyper® and TargetScreener HR. Our industry leading software solutions such as SCiLS™ Lab for MS Imaging, MetaboScape® and Biopharma Compass® are examples for our solutions doing the work for you.
(For Research Use Only. Not for use in clinical diagnostic procedures)
About the role
Bruker1 day ago
Milton, Ontario
Senior Level
full_time
About the role
Overview As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for 50 years now. Today, nearly 8,500 employees are working on this permanent challenge, at over 70 locations on all continents.
Bruker Daltonics, a leading manufacturer of mass spectrometry instrumentation, software and accessories, has an immediate opening for a Customer Service and Logistics Specialist based in Milton, Ontario. The Customer Service and Logistics Specialist will coordinate day-to-day operations of the customer service department reporting to the Regional Service Manager.
Responsibilities
- Prepare and deliver quotes for consumables essential to the LifeScience and M&ID business segments, ensuring accuracy and alignment with customer requirements.
- Generate time and material-based quotes for onsite service requests, tailored to the scope and duration of the service needed.
- Process service part and consumable orders.
- Maintain local part depot and spare part shipping.
- Oversee part return process and all related documents.
- Maintain accuracy of service dispatch calendar in Sales Force CRM, ensure timely case closure.
- Monitor Service Reports and ensure document and data base accuracy and completeness.
- Communicate with customers to confirm assigned engineer and tentative schedule/plans and spare part delivery.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 5 years of experience with high volume scheduling and logistics coordination
- Experience in Microsoft Office, SalesForce CRM, SAP
- Excellent communication skills
- Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities.
- Demonstrated ability to effectively communicate with a range of customers at varying levels of technical expertise.
- Ability to work with diverse teams; and skill sets to achieve greater levels of efficiency.
- Ability to create and drive process improvement and influence teams to adopt new practices.
- Excellent team player
About Bruker
Biotechnology Research
5001-10,000
Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 9,700 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability. Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today’s ever-complex analytical questions. Bruker - Innovation with Integrity.
Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy
Imprint: https://goto.bruker.com/LI-Bruker-Imprint Bruker Corporation 40 Manning Road Billerica, MA 01821, USA
Contacts:
- Phone: +1 978-663-3660
- Fax: +1 978-663-5585
- Email: pr@bruker.com
About Bruker Daltonics
Bruker Life Science Mass Spectrometry is a leading global developer and manufacturer of innovative scientific instruments that address the rapidly evolving needs of a diverse array of life sciences customers. Our mass spectrometry-based tools serve the pharmaceutical, biotechnology, molecular diagnostics research and chemical analysis industries. Bruker's analytical instruments deliver exceptional high-resolution results for pre-clinical and clinical testing. Research institutes, universities and government agencies routinely turn to Bruker for systems that address real world needs.
Innovations such as Trapped Ion Mobility (TIMS), smartbeam and scanning lasers for MALDI-MS Imaging that deliver true pixel fidelity, and eXtreme Resolution FTMS (XR) technology capable to reveal Isotopic Fine Structure (IFS) signatures are pushing scientific exploration to new heights. Our mass spectrometry solutions enable scientists to make breakthrough discoveries and gain deeper insights.
Bruker's product lines include the following technologies: timsTOF, MRMS, rapifleX® MALDI-TOF/TOF, UHR-QTOF, Triple Quadrupole, HDX Solution, Toxtyper® and TargetScreener HR. Our industry leading software solutions such as SCiLS™ Lab for MS Imaging, MetaboScape® and Biopharma Compass® are examples for our solutions doing the work for you.
(For Research Use Only. Not for use in clinical diagnostic procedures)