Full Time - Dispatch Operator - Joseph Brant Hospital
Top Benefits
About the role
Full Time - Dispatch Operator - Joseph Brant Hospital
Internal Posting Date: December 4th, 2025
Internal Closing Date: December 10th, 2025
External Closing date: January 2nd, 2025
Shift Details: Continental 0700-1900/ 1900-0700hrs
Pay Rate: $20.13/hour
Description:
- Assist the Supervisor and/or Team Lead with incident and complaint investigations.
- Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
- Communicate any concerns/issues with Supervisor or Team Lead.
- Communicate information to Clients and Security team members using telecommunications systems and equipment.
Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure. - Provide customer service to Hospital Staff, Security Staff, and General Public.
- Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
- Dispatch all service calls to the appropriate responder(s) as per the established procedures.
- Direct back-up support units, as needed, to incidents and calls for service.
- Complete detailed documentation and reports of activities as called into the Security Department.
- Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
- Interacts with Police, the Fire Department, and EMS.
- Updates and maintains the Security Incident database.
- Perform other duties as assigned.
Qualifications:
- Strong reading, writing, and verbal communication skills
Proficiency with MS Office suite, Outlook, Word, Excel, Etc. - The ability to type a minimum of 50 WPM with no errors
- Ability to learn and adapt to new software / applications
- A working knowledge of the Occupational Health & Safety Act
Knowledge of Trespass to Property Act - Commitment to professionalism and excellence in customer service
- Ability to function effectively in a fast-paced and stressful environment
- Ability to process large call volumes and exercise sound and accurate decisions
- Legally authorized to work in Canada
Minimum Requirements
- Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
- Vulnerable Sector Check
- First Aid CPR C
Why choose Paladin?
- Opportunities for training and professional development
- Competitive salary and benefits package.
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Additional perks
- Work today, get paid today—daily pay available
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Full Time - Dispatch Operator - Joseph Brant Hospital
Top Benefits
About the role
Full Time - Dispatch Operator - Joseph Brant Hospital
Internal Posting Date: December 4th, 2025
Internal Closing Date: December 10th, 2025
External Closing date: January 2nd, 2025
Shift Details: Continental 0700-1900/ 1900-0700hrs
Pay Rate: $20.13/hour
Description:
- Assist the Supervisor and/or Team Lead with incident and complaint investigations.
- Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital.
- Communicate any concerns/issues with Supervisor or Team Lead.
- Communicate information to Clients and Security team members using telecommunications systems and equipment.
Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure. - Provide customer service to Hospital Staff, Security Staff, and General Public.
- Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource.
- Dispatch all service calls to the appropriate responder(s) as per the established procedures.
- Direct back-up support units, as needed, to incidents and calls for service.
- Complete detailed documentation and reports of activities as called into the Security Department.
- Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures.
- Interacts with Police, the Fire Department, and EMS.
- Updates and maintains the Security Incident database.
- Perform other duties as assigned.
Qualifications:
- Strong reading, writing, and verbal communication skills
Proficiency with MS Office suite, Outlook, Word, Excel, Etc. - The ability to type a minimum of 50 WPM with no errors
- Ability to learn and adapt to new software / applications
- A working knowledge of the Occupational Health & Safety Act
Knowledge of Trespass to Property Act - Commitment to professionalism and excellence in customer service
- Ability to function effectively in a fast-paced and stressful environment
- Ability to process large call volumes and exercise sound and accurate decisions
- Legally authorized to work in Canada
Minimum Requirements
- Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience
- Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2)
- Vulnerable Sector Check
- First Aid CPR C
Why choose Paladin?
- Opportunities for training and professional development
- Competitive salary and benefits package.
- Free Uniforms
- Security license reimbursement
- Dry cleaning & hemming/tailoring allowance
- Additional perks
- Work today, get paid today—daily pay available
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.