General Manager - Business Dining
Top Benefits
About the role
Multi Site General Manager – Business Dining
Position Summary
The General Manager is accountable for the overall leadership, operational excellence, financial performance, and client satisfaction of a multi-unit food service and hospitality program. This role provides strategic direction to deliver exceptional customer experiences, drive operational effectiveness, optimize financial results, and foster employee engagement while maintaining the highest standards of safety, compliance, and service delivery. As the primary leader of operations, the General Manager builds strong client and stakeholder relationships, develops high-performing teams, and drives sustainable business growth. Every day, we're finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization. Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting health living.
Business and Government - Aramark
Key Responsibilities:
Operational Leadership Lead a multi-unit food service operation, including retail, catering, and executive dining services ensuring consistent delivery of high-quality service standards Develop and execute operational plans that support customer satisfaction, client retention, and business growth Drive implementation of company initiatives, operational programs, and service excellence standards Continuously assess operations and implement improvements that enhance efficiency, quality, and profitability Ensure all contractual obligations and Scope of Work (SOW) requirements are met
Financial Management Maintain full accountability for the financial performance of the assigned portfolio Develop annual business plans, operating budgets, forecasts, quarterly Client business reviews, and monthly financial report summaries Analyze operating results and implement corrective actions as required Monitor and control food, labour, inventory, and operating expenses Identify revenue opportunities and execute strategies that support year-over-year growth
Client and Customer Relations Build and maintain strong client partnerships through proactive communication and strategic planning Drive client satisfaction, contract retention, and overall service excellence Establish strong relationships with key stakeholders, vendors, and business leaders Leverage customer and employee feedback to support continuous operational improvement
People Leadership Lead, coach, and develop management and frontline teams Foster a culture of safety, accountability, inclusion, engagement, and service excellence Support succession planning and leadership development initiatives Recruit, develop, mentor, and retain top talent
Qualifications: University degree or college diploma in Hospitality Management, Business Administration, Food Service Management, or a related field preferred Minimum of 5 years of progressive leadership experience in hospitality, food service, or a related service industry Proven experience leading multi-unit operations with accountability for financial performance Strong business acumen and demonstrated success managing budgets, forecasting, and cost controls Exceptional leadership, coaching, and team development skills Strong client relationship management and stakeholder engagement capabilities
What We Offer
Extended benefits including health, dental and vision from the first day of employment Aramark Canada’s Defined Contribution Pension Plan from the first day of employment Three (3) week’s annual paid vacation + 3 personal days Employee Recognition Program including Service Awards Diverse and inclusive workforce Aramark Scholarship Program for dependents of full- time employees
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.
Not the right fit? Search for General Manager jobs in Toronto, Ontario, Canada
About Aramark Canada
Since 1936, Aramark has long been recognized as the trusted leader in service. Clients call us for delicious meals, clean spaces, or to simply lend a helping hand to run their business smoothly. Our services speak for themselves—but our real asset? Our people. We proudly put our people first. We attract talent with an intrinsic drive to serve with empathy, and we empower them to pursue their unique purpose, passion, and impact on the world. Our teams have the training, tools, and resources they need to think bigger, collaborate seamlessly, and take hospitality one step further. We set the standard high because we love to find new ways to go beyond what’s expected. Our people, our clients, and our guests are our inspiration. This approach to hospitality is how we turn everyday moments into experiences that matter.
Similar Jobs
General Manager - Business Dining
Top Benefits
About the role
Multi Site General Manager – Business Dining
Position Summary
The General Manager is accountable for the overall leadership, operational excellence, financial performance, and client satisfaction of a multi-unit food service and hospitality program. This role provides strategic direction to deliver exceptional customer experiences, drive operational effectiveness, optimize financial results, and foster employee engagement while maintaining the highest standards of safety, compliance, and service delivery. As the primary leader of operations, the General Manager builds strong client and stakeholder relationships, develops high-performing teams, and drives sustainable business growth. Every day, we're finding new ways to positively impact your industry. Our portfolio of brands was specifically developed to address the needs of your guests and your organization. Aramark’s services focus on enhancing productivity, creating an engaging environment, and promoting health living.
Business and Government - Aramark
Key Responsibilities:
Operational Leadership Lead a multi-unit food service operation, including retail, catering, and executive dining services ensuring consistent delivery of high-quality service standards Develop and execute operational plans that support customer satisfaction, client retention, and business growth Drive implementation of company initiatives, operational programs, and service excellence standards Continuously assess operations and implement improvements that enhance efficiency, quality, and profitability Ensure all contractual obligations and Scope of Work (SOW) requirements are met
Financial Management Maintain full accountability for the financial performance of the assigned portfolio Develop annual business plans, operating budgets, forecasts, quarterly Client business reviews, and monthly financial report summaries Analyze operating results and implement corrective actions as required Monitor and control food, labour, inventory, and operating expenses Identify revenue opportunities and execute strategies that support year-over-year growth
Client and Customer Relations Build and maintain strong client partnerships through proactive communication and strategic planning Drive client satisfaction, contract retention, and overall service excellence Establish strong relationships with key stakeholders, vendors, and business leaders Leverage customer and employee feedback to support continuous operational improvement
People Leadership Lead, coach, and develop management and frontline teams Foster a culture of safety, accountability, inclusion, engagement, and service excellence Support succession planning and leadership development initiatives Recruit, develop, mentor, and retain top talent
Qualifications: University degree or college diploma in Hospitality Management, Business Administration, Food Service Management, or a related field preferred Minimum of 5 years of progressive leadership experience in hospitality, food service, or a related service industry Proven experience leading multi-unit operations with accountability for financial performance Strong business acumen and demonstrated success managing budgets, forecasting, and cost controls Exceptional leadership, coaching, and team development skills Strong client relationship management and stakeholder engagement capabilities
What We Offer
Extended benefits including health, dental and vision from the first day of employment Aramark Canada’s Defined Contribution Pension Plan from the first day of employment Three (3) week’s annual paid vacation + 3 personal days Employee Recognition Program including Service Awards Diverse and inclusive workforce Aramark Scholarship Program for dependents of full- time employees
At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.
You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.
Not the right fit? Search for General Manager jobs in Toronto, Ontario, Canada
About Aramark Canada
Since 1936, Aramark has long been recognized as the trusted leader in service. Clients call us for delicious meals, clean spaces, or to simply lend a helping hand to run their business smoothly. Our services speak for themselves—but our real asset? Our people. We proudly put our people first. We attract talent with an intrinsic drive to serve with empathy, and we empower them to pursue their unique purpose, passion, and impact on the world. Our teams have the training, tools, and resources they need to think bigger, collaborate seamlessly, and take hospitality one step further. We set the standard high because we love to find new ways to go beyond what’s expected. Our people, our clients, and our guests are our inspiration. This approach to hospitality is how we turn everyday moments into experiences that matter.