Quality Assurance Process Technician

Emmerson Packaging is a third-generation family-owned company. We are an industry leader in flexible packaging solutions, and we love what we do! We pride ourselves on meeting and exceeding the highest quality standards in everything we do, including adding talented people to our team! This passion and pride have won us the distinction of being named one of Canada’s Best Managed companies for 17 years running.

This is a full-time, permanent position.

Our Values say it best: 

• We enhance our lives by helping others succeed
• We care about our clients, each other, and our communities
• We are responsible for the outcome of our actions
• We strive to do the right thing, even if it costs us

JOB SUMMARY:

The Quality Assurance Process Technician supports the Quality Assurance department by managing inspection plans, monitoring production quality processes, and maintaining the data infrastructure that supports quality reporting across both facilities. This role has a strong operational presence on the Amherst plant floor, serving as the key link between the Quality Assurance department and production teams to ensure that non-conforming materials are identified, tracked, and resolved in a timely manner.

JOB TASKS:

• Assigns, maintains, and monitors quality inspection plans and inspection lots in SAP for materials and SKUs across Amherst and Belleville, ensuring accurate product release status.
• Conducts daily floor visits to follow up on materials on hold and active rework processes, coordinating with production supervisors and managers to ensure timely resolution and proper disposition, and escalating to the Quality Manager when required.
• Owns and maintains the calibration program for the Amherst facility, performing internal calibrations, coordinating external calibrations with third-party providers, and ensuring all records are current and compliant.
• Maintains the data infrastructure required to generate Quality Assurance performance reports in Power BI and prepares Cost of Quality reports as required, ensuring data accuracy and consistency.
• Participation as an internal auditor when required.
• Performs other duties as required by the Manager/Supervisor

GENERAL RESPONSIBILITIES:

• Abides by all Emmerson Packaging ’s Management System policies, follows

procedures, work instructions and other requirements including adherence to

EH&S Act regulations.

• Obligation to take any necessary steps/actions to continue adherence to the

Management System (quality and environmental). If the necessary steps are outside

assigned authority, there is an obligation to bring the issue to his/her supervisor.

Competencies

• Proficiency in Microsoft Word and Excel
• Strong attention to detail and a commitment to accuracy
• Clear written and verbal communication, including with production teams
• Proven ability to manage multiple priorities effectively
• Able to read and interpret quality documentation, work instructions, and specifications

Requirements

• College diploma in Quality or a related field
• Minimum 2 years of experience in a quality or manufacturing environment
• Working knowledge of SAP or a similar ERP system

Preferred

• Experience in a flexible packaging or flexographic printing environment
• Experience with Power BI or similar reporting/data visualization tools
• Knowledge of Statistical Process Control (SPC)
• Experience with calibration procedures and measurement equipment
• Familiarity with SQF or other food safety certification standards

What's in it for YOU?

• Competitive wages
• Training and development support
• On site gym and cafeteria
• Being part of an awesome team

If this sounds like you, please visit the careers section on our website and apply today at https://www.emmersonpackaging.com/careers/ [https://www.emmersonpackaging.com/careers/]