Specialist, Parts - Bilingual French
Top Benefits
About the role
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $40,000-50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
Compensation Range: $40,000-$50,000
As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.
What Your Day-to-day Will Look Like
- Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
- Meet workload criteria and metrics
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming supplier calls/emails
- Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
- Collaborate with customer and escalate any issues through appropriate channels
- Update/create standardized process documents
- Facilitate/participate in conference calls with suppliers/customer
- Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
- Able to work autonomously and adapt to change
At a Minimum, You’ll Need
- 1 year of experience dealing with high phone/email volume in a deadline-driven environment
- Experience with Microsoft Office
- Excellent verbal and written communication skills
- Strong supplier and customer interaction experience
- Basic computer skills
It’d Be Great If You Also Have
- Knowledge of the transportation industry
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Benefits
- Supplemental medical, dental, and vision plans to keep you at peak performance
- Pension plan with an employer matching contribution
- Company-paid disability and life insurance
- Mental health resources and Employee & Family Assistance Program (EFAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.
Specialist, Parts - Bilingual French
Top Benefits
About the role
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
Compensation for this role is $40,000-50,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.
Compensation Range: $40,000-$50,000
As a Specialist, Parts at RXO, you will deliver exceptional service to our customers and drivers before, during and after the call.
What Your Day-to-day Will Look Like
- Support customer with respect to Key Performance Indicators (KPIs), including, but not limited to, reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
- Meet workload criteria and metrics
- Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
- Answer incoming supplier calls/emails
- Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
- Collaborate with customer and escalate any issues through appropriate channels
- Update/create standardized process documents
- Facilitate/participate in conference calls with suppliers/customer
- Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
- Able to work autonomously and adapt to change
At a Minimum, You’ll Need
- 1 year of experience dealing with high phone/email volume in a deadline-driven environment
- Experience with Microsoft Office
- Excellent verbal and written communication skills
- Strong supplier and customer interaction experience
- Basic computer skills
It’d Be Great If You Also Have
- Knowledge of the transportation industry
- Strong organizational and time management skills, including multitasking and managing customer expectations in a fast-paced environment
Does this sound like you? Check out what else RXO has to offer. Why Join Us Our Benefits
- Supplemental medical, dental, and vision plans to keep you at peak performance
- Pension plan with an employer matching contribution
- Company-paid disability and life insurance
- Mental health resources and Employee & Family Assistance Program (EFAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here.