Direct Sales Representative II – New Minas, NS, Canada
Top Benefits
About the role
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a Direct Sales Representative II.
What You Will Do…
- Respond to inbound and initiate outbound calls for home, auto, and commercial insurance quotes.
- Conduct risk assessments and gather accurate information for quotes and renewals.
- Manage policy renewals, cross-sell products, and request client referrals.
- Deliver exceptional customer service and recommend tailored coverage solutions.
- Process policy changes, endorsements, and claims inquiries within binding authority.
- Maintain detailed and organized client files, including multi-entity accounts.
- Ensure accurate policy processing and participate in portfolio risk management.
- Use valuation tools (RCT, Douglas Cost Guide, CoreLogic) for building assessments.
- Support a superior customer experience by building strong client relationships.
- Back-up of general office admin duties including mail, downloads, and supply tracking.
What You Will Bring…
- 3-5 years of P&C insurance experience, preferably in a sales function.
- Must have a Province of Nova Scotia Insurance License or the ability to obtain within 60 days of hire (assistance provided).
- Excellent organization and communication skills.
- Ability to work confidently on your own or collaborate with other teams as required.
- Knowledge in Power Broker or other Industry Management Systems.
- Able to multi-task.
- Able to deal with difficult clients if required.
What We Offer… In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you! Apply Today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.
Direct Sales Representative II – New Minas, NS, Canada
Top Benefits
About the role
Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.
Heartland Mutual Insurance has an excellent opportunity in our Direct Sales Department for a Direct Sales Representative II.
What You Will Do…
- Respond to inbound and initiate outbound calls for home, auto, and commercial insurance quotes.
- Conduct risk assessments and gather accurate information for quotes and renewals.
- Manage policy renewals, cross-sell products, and request client referrals.
- Deliver exceptional customer service and recommend tailored coverage solutions.
- Process policy changes, endorsements, and claims inquiries within binding authority.
- Maintain detailed and organized client files, including multi-entity accounts.
- Ensure accurate policy processing and participate in portfolio risk management.
- Use valuation tools (RCT, Douglas Cost Guide, CoreLogic) for building assessments.
- Support a superior customer experience by building strong client relationships.
- Back-up of general office admin duties including mail, downloads, and supply tracking.
What You Will Bring…
- 3-5 years of P&C insurance experience, preferably in a sales function.
- Must have a Province of Nova Scotia Insurance License or the ability to obtain within 60 days of hire (assistance provided).
- Excellent organization and communication skills.
- Ability to work confidently on your own or collaborate with other teams as required.
- Knowledge in Power Broker or other Industry Management Systems.
- Able to multi-task.
- Able to deal with difficult clients if required.
What We Offer… In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you! Apply Today!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply! Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.
About Heartland Mutual Insurance
Heartland Farm Mutual Inc. became a legal entity, formed from the merger of North Waterloo Farmers Mutual and Oxford Mutual. These two parent companies brought together long-standing experience in serving Ontario’s insurance needs. In August 2021, Heartland Farm Mutual amalgamated with The Kings Mutual Insurance Company of Berwick, Nova Scotia. The Kings Mutual Insurance Company has been fulfilling the needs of residential, commercial, and agricultural policyholders in Nova Scotia since 1904.
Heartland Farm Mutual is in your community. Whether you're in agriculture, a business owner or a homeowner, more than ever, people like you appreciate the value of the mutual insurance alternative.
Our Vision
To be the leading Mutual dedicated to fulfilling our promise with a personal approach.
Our Mission
Providing tailored insurance solutions through exemplary customer experience-building on our legacy of protecting agribusiness and communities.
Our Values
• Integrity – Our strong moral principles are demonstrated by our commitment to honesty and fairness in all our interactions. • Diversity and Inclusion – We recognize and appreciate diversity and value the contributions of all by fostering an inclusive environment. • Accountability – We deliver on our promises and assume ownership of our actions. • Community & Environment – We contribute positively to improve the quality of life and the sustainability of our communities. • Progressive – We seize value opportunities and embrace change. • Customer Focus – We focus on providing the best customer experience and create outcomes that deliver long term value.