Salary: $43,965-$53,490 (Annually) Program: Operational Excellence Status: Full-Time Contract (12 Months) Hours: 36.25 hours/ week Date Posted: October 27, 2025 Closing Date: November 10, 2025 About Surrey Place Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Position Description Reporting to the Manager Operations, The Health Records Clerk provides clerical and administrative filing in a hybrid environment (both electronic and paper), data input, back up support for scanning, processing access and disclosure of client information in accordance with Ontario’s Privacy legislation (PHIPA) and the Centre’s established guidelines/policy and procedures for access and disclosure of client information.

Main Responsibilities

• Promote Continuous Quality Improvement of Hybrid Health Records System using CRM, Docushare, Iron Mountain and other platforms.
• Utilize CRM, Docushare, Iron Mountain, Jira helpdesk systems to support in managing access and disclosure of health information.
• Assist clients to register and merge casebooks in the client portal.
• Provide lead backup to switchboard/reception duties as per departmental schedule.
• Monitor and manage incoming faxes as required.
• Provide Operational Excellence Administrative Support
• Provide back up to Booking Clerk

Qualifications

• The successful candidate will possess a post-secondary and/or high school diploma, or Community College Diploma in Health Information Management.
• Excellent Customer Service Skills, aware of trauma informed approaches to care.
• Excellence with computer programs such as Microsoft Office (Word, Excel, Access & PowerPoint, Teams)
• Excellence with Customer Relationship Management Software.
• Ability to handle high demand environment.
• Demonstrates creative problem-solving skills, strong organization and time management skills.
• Ability to work with high performing team.
• Good understanding of relevant legislations pertaining to Health Records (i.e. CFSA, PHIPA (Ontario’s Privacy Act), & Health Care Consent Act.)
• Experience working in Health Records Department, as well as familiarity with operating switchboard.
• The ability to speak French is considered an asset.
• The ability to understand and or speak a First Nation, Métis or Inuit language is considered an asset.
• The ability to understand American Sign Language is an asset.

Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We are seeking applicants who embrace our values of equity, diversity, inclusion, and accessibility (EDIA). We encourage candidates from Indigenous and equity seeking groups such as those from Black and racialized communities, people with disabilities, women and 2SLGBTQ