Digital Operations Analyst
Top Benefits
About the role
We’re looking for a collaborative Digital Operations Analyst to join our Digital Solutions team within our Winnipeg Office.
As a Digital Operations Analyst, you will support the day-to-day operations of our digital products. This includes completing routine updates, configuring new features and content, and providing tier-2 technical support when issues arise. You’ll help improve our systems by analyzing needs, offering practical solutions, and assisting with the implementation of updates. In this role, you’ll play an important part in keeping our applications running smoothly and helping the Digital Solutions team deliver reliable, meaningful tools.
Who We Are Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.
What We Offer
- Competitive compensation
- Profit sharing program – every role plays a part in our success!
- Company pension
- Comprehensive Group Benefits
- Opportunities for professional development
- Tuition reimbursement
- Employee & Family Assistance Program
- A variety of committee driven employee engagement activities
- On-Site Cafeteria & Outdoor Patio
- On Site Gym
- Free Parking
- Hybrid Work Environment
What You'll Do
- Establish strong relationships with key stakeholders to understand and prioritize requests, work items and new initiatives.
- Provide technical guidance, including testing, reproduction, and general troubleshooting for requests received from customers or internal stakeholders, and effectively detail issues and solutions.
- Develop, implement, and maintain scripts (database and others) to ensure customer implementations are stable and troubleshoot as needed.
- Configure content and complete day-to-day operational tasks as assigned in accordance with established practices and policies.
- Create specifications, process/data maps, and use cases, challenging the status quo and offering new ideas.
- Analyze platform and reporting data to confirm accuracy and data integrity.
- Contribute to the knowledge base for training and knowledge transfer purposes.
Who You Are
- Highly motivated, creative team player committed to delivering impactful, high-quality results.
- Flexible, collaborative contributor who anticipates needs and adapts proactively to shifting operational demands.
- Strong communicator and active listener skilled at building alignment across development, marketing, and cross-functional teams.
- Resourceful, data-driven problem solver and fast learner who approaches challenges with logic, curiosity, and initiative.
What You'll Bring
- Education in information technology, software development, application support or equivalent combination of education, training and experience.
- Excellent research, problem-solving and decision-making skills.
- Knowledge of Web technologies like HTML, CSS, Javascript, React, and JSON.
- Basic knowledge of relational databases and ability to write/understand queries.
- Experience with object-oriented programming languages is an asset.
- Working knowledge of Atlassian Suite (Jira, Confluence, BitBucket) is an asset.
Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.
Employment is contingent upon a satisfactory response from a Criminal Record Search.
About Pollard Banknote Limited
Pollard Banknote partners with lotteries around the world to create and market high performing instant games and solutions that excite and engage players. Focused on innovating within the lottery market, we also provide industry-leading retail and digital solutions.
Our team is dedicated to delivering on three key dimensions for success: outstanding games that excite loyal players and attract new ones, retail excellence through effective in-store strategies and retail network expansion, and digital innovation that allows lotteries connect with players in new ways.
All of our products and supporting services are designed with the express goal of elevating our lottery clients and creating the ultimate player experience. Our approach has resulted in some of the industry’s most sought after instant products, from the incomparable shine of Scratch FX® to the first-ever transparent ticket, Clear Play™ and our broad range of licensed games. Our retail optimization products include innovative in-lane sales solutions like scanACTIV™, Schafer Systems merchandising solutions, and Diamond Game electronic ticket machines that open new retail channels. A full suite of digital products range from game apps and player engagement products including playON™ and gameON™ to Lottery Optimization Tools like sureTRACK™ and optiFORCE™ and a complete iLottery platform offered through NeoPollard Interactive.
Digital Operations Analyst
Top Benefits
About the role
We’re looking for a collaborative Digital Operations Analyst to join our Digital Solutions team within our Winnipeg Office.
As a Digital Operations Analyst, you will support the day-to-day operations of our digital products. This includes completing routine updates, configuring new features and content, and providing tier-2 technical support when issues arise. You’ll help improve our systems by analyzing needs, offering practical solutions, and assisting with the implementation of updates. In this role, you’ll play an important part in keeping our applications running smoothly and helping the Digital Solutions team deliver reliable, meaningful tools.
Who We Are Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.
What We Offer
- Competitive compensation
- Profit sharing program – every role plays a part in our success!
- Company pension
- Comprehensive Group Benefits
- Opportunities for professional development
- Tuition reimbursement
- Employee & Family Assistance Program
- A variety of committee driven employee engagement activities
- On-Site Cafeteria & Outdoor Patio
- On Site Gym
- Free Parking
- Hybrid Work Environment
What You'll Do
- Establish strong relationships with key stakeholders to understand and prioritize requests, work items and new initiatives.
- Provide technical guidance, including testing, reproduction, and general troubleshooting for requests received from customers or internal stakeholders, and effectively detail issues and solutions.
- Develop, implement, and maintain scripts (database and others) to ensure customer implementations are stable and troubleshoot as needed.
- Configure content and complete day-to-day operational tasks as assigned in accordance with established practices and policies.
- Create specifications, process/data maps, and use cases, challenging the status quo and offering new ideas.
- Analyze platform and reporting data to confirm accuracy and data integrity.
- Contribute to the knowledge base for training and knowledge transfer purposes.
Who You Are
- Highly motivated, creative team player committed to delivering impactful, high-quality results.
- Flexible, collaborative contributor who anticipates needs and adapts proactively to shifting operational demands.
- Strong communicator and active listener skilled at building alignment across development, marketing, and cross-functional teams.
- Resourceful, data-driven problem solver and fast learner who approaches challenges with logic, curiosity, and initiative.
What You'll Bring
- Education in information technology, software development, application support or equivalent combination of education, training and experience.
- Excellent research, problem-solving and decision-making skills.
- Knowledge of Web technologies like HTML, CSS, Javascript, React, and JSON.
- Basic knowledge of relational databases and ability to write/understand queries.
- Experience with object-oriented programming languages is an asset.
- Working knowledge of Atlassian Suite (Jira, Confluence, BitBucket) is an asset.
Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.
Employment is contingent upon a satisfactory response from a Criminal Record Search.
About Pollard Banknote Limited
Pollard Banknote partners with lotteries around the world to create and market high performing instant games and solutions that excite and engage players. Focused on innovating within the lottery market, we also provide industry-leading retail and digital solutions.
Our team is dedicated to delivering on three key dimensions for success: outstanding games that excite loyal players and attract new ones, retail excellence through effective in-store strategies and retail network expansion, and digital innovation that allows lotteries connect with players in new ways.
All of our products and supporting services are designed with the express goal of elevating our lottery clients and creating the ultimate player experience. Our approach has resulted in some of the industry’s most sought after instant products, from the incomparable shine of Scratch FX® to the first-ever transparent ticket, Clear Play™ and our broad range of licensed games. Our retail optimization products include innovative in-lane sales solutions like scanACTIV™, Schafer Systems merchandising solutions, and Diamond Game electronic ticket machines that open new retail channels. A full suite of digital products range from game apps and player engagement products including playON™ and gameON™ to Lottery Optimization Tools like sureTRACK™ and optiFORCE™ and a complete iLottery platform offered through NeoPollard Interactive.