About the role
About Woolf
Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.
As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.
About the Role
We’re seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf’s platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.
Requirements
What You’ll Do
- Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins.
- Develop deep expertise in Woolf’s tools—especially Airlock—to support colleges with technical onboarding, including API/SDK integration and compliance workflows.
- Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges.
- Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement.
- Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale.
What You Bring
- 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS.
- Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities.
- Proven success onboarding clients, delivering training, and creating clear documentation.
- Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis.
- Excellent communicator with the ability to explain technical concepts to non-technical users.
- Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment.
- Strong interpersonal skills with a track record of building trust and supporting partner success.
Benefits
-
Contract Structure & Compensation
-
Contract Type: Independent Contractor (Global)
-
Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations.
Why Woolf
- Global Impact: Work with education leaders worldwide to shape the future of learning.
- Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle.
- Growth Potential: Join a fast-growing company with opportunities to expand your role.
- Innovative Culture: Be part of a mission-driven team backed by top investors.
About Woolf
With over 25 years experience under our belts, Woolf is at the forefront of Construction Management in the UK.
Our philosophy is simple; for our teams to make distinctive, substantial and lasting improvements to our clients business. We have developed a vibrant company, which attracts and retains exceptional people.
We have vast experience in the commercial, residential, leisure, banking and retail sectors, often within fully operational environments. We also have substantial experience in listed buildings where we specialise in refurbishment and restoration, as well as new-build projects and project rescue.
In our client focused organisation, each project team becomes an extension of the client’s business, taking ownership of our clients’ requirements and business drivers to successfully deliver their projects. We pride ourselves on the quality of our client care and aftercare. The results of this approach are clearly reflected in the amount of repeat business we are awarded.
Construction Management is about order and process but most of all it’s about delivering what our client actually wants.
About the role
About Woolf
Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.
As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.
About the Role
We’re seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf’s platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.
Requirements
What You’ll Do
- Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins.
- Develop deep expertise in Woolf’s tools—especially Airlock—to support colleges with technical onboarding, including API/SDK integration and compliance workflows.
- Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges.
- Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement.
- Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale.
What You Bring
- 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS.
- Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities.
- Proven success onboarding clients, delivering training, and creating clear documentation.
- Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis.
- Excellent communicator with the ability to explain technical concepts to non-technical users.
- Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment.
- Strong interpersonal skills with a track record of building trust and supporting partner success.
Benefits
-
Contract Structure & Compensation
-
Contract Type: Independent Contractor (Global)
-
Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations.
Why Woolf
- Global Impact: Work with education leaders worldwide to shape the future of learning.
- Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle.
- Growth Potential: Join a fast-growing company with opportunities to expand your role.
- Innovative Culture: Be part of a mission-driven team backed by top investors.
About Woolf
With over 25 years experience under our belts, Woolf is at the forefront of Construction Management in the UK.
Our philosophy is simple; for our teams to make distinctive, substantial and lasting improvements to our clients business. We have developed a vibrant company, which attracts and retains exceptional people.
We have vast experience in the commercial, residential, leisure, banking and retail sectors, often within fully operational environments. We also have substantial experience in listed buildings where we specialise in refurbishment and restoration, as well as new-build projects and project rescue.
In our client focused organisation, each project team becomes an extension of the client’s business, taking ownership of our clients’ requirements and business drivers to successfully deliver their projects. We pride ourselves on the quality of our client care and aftercare. The results of this approach are clearly reflected in the amount of repeat business we are awarded.
Construction Management is about order and process but most of all it’s about delivering what our client actually wants.