Manager Compliance, Regulatory Complaints
About the role
Job Description
Responsibilities include:
- Coordinate intake of client complaints, including inputting and maintaining complaints within the database, communicating with Branch Compliance Managers, preparing and handling complaint acknowledgement letters, obtaining the required documentation and supporting material to prepare the complaint file for analysis.
- Report complaints and updates, internal investigations and other reportable events through the regulator’s reporting system called Complaints and Settlement Reporting System (ComSet).
- File preparation through the stages (onboarding to closure).
- Assist the team with the coordination of documentation in support of internal or supervisory investigation and/or regulatory inquiries.
- Assist with regulatory complaint analysis.
- Assist with RCII monthly and quarterly reporting requirements.
- Manage documents and communications for task related to regulatory inquiries.
- Monitor and manage RCII shared mailboxes.
- Other initiatives as required.
What do you need to succeed?
Must-have
- University degree
- Experience working in regulatory environment and/or knowledge of concepts relevant for regulatory complaints management
- Excellent written and oral communication skills
- Motivated and can work independently within a team
- Strong organizational abilities
- Ability to deal with new or unfamiliar situations
- Excellent interpersonal skills
- Ability to collaborate and build relationships within RCII, Compliance and business partners
- Proven ability to prioritize and multi-task in a demanding environment
Nice-to-have
- Fluent French (in both speaking and writing) would be an asset
Job Skills
Audits Compliance, Critical Thinking, Data Gathering Analysis, Decision Making, Detail-Oriented, Financial Regulation, Industry Knowledge, Product Services, Risk Management, Strategic Thinking
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CHIEF LEGAL & ADMIN OFFICE GRP
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-04
Application Deadline:
2026-02-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Manager Compliance, Regulatory Complaints
About the role
Job Description
Responsibilities include:
- Coordinate intake of client complaints, including inputting and maintaining complaints within the database, communicating with Branch Compliance Managers, preparing and handling complaint acknowledgement letters, obtaining the required documentation and supporting material to prepare the complaint file for analysis.
- Report complaints and updates, internal investigations and other reportable events through the regulator’s reporting system called Complaints and Settlement Reporting System (ComSet).
- File preparation through the stages (onboarding to closure).
- Assist the team with the coordination of documentation in support of internal or supervisory investigation and/or regulatory inquiries.
- Assist with regulatory complaint analysis.
- Assist with RCII monthly and quarterly reporting requirements.
- Manage documents and communications for task related to regulatory inquiries.
- Monitor and manage RCII shared mailboxes.
- Other initiatives as required.
What do you need to succeed?
Must-have
- University degree
- Experience working in regulatory environment and/or knowledge of concepts relevant for regulatory complaints management
- Excellent written and oral communication skills
- Motivated and can work independently within a team
- Strong organizational abilities
- Ability to deal with new or unfamiliar situations
- Excellent interpersonal skills
- Ability to collaborate and build relationships within RCII, Compliance and business partners
- Proven ability to prioritize and multi-task in a demanding environment
Nice-to-have
- Fluent French (in both speaking and writing) would be an asset
Job Skills
Audits Compliance, Critical Thinking, Data Gathering Analysis, Decision Making, Detail-Oriented, Financial Regulation, Industry Knowledge, Product Services, Risk Management, Strategic Thinking
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
CHIEF LEGAL & ADMIN OFFICE GRP
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-04
Application Deadline:
2026-02-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.