Top Benefits
About the role
Description
Our Client is seeking a Service Designer to work on service innovation, program review and digital transformation projects. The Service Designer will work collaboratively and collectively participate in a full range of activities including: field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable. The Service Designer will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
The Service Designer will primarily work remotely; however, the Service Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta on reasonable notice. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Client. Some travel within Alberta may be required to conduct field research and user interviews. The Client will make arrangements for travel for field research and user interview purposes where possible at no cost to the Client. Must be Canadian Citizen to apply and work within Canada at all times.
Skills
Agile, Usability Testing, Change Management, Digital Transformation
Type
Contract
Experience Required/Mandatory Skills
-
Experience with service design research and outputs. (2+ years)
-
Experience working within a cross-functional product team in an Agile environment. (2+ years)
Nice To Have Skills
-
Experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research. (2+ years)
-
Experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users. (3+ years)
-
Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems. (1+ year)
-
Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping. (2+ years)
-
Experience working in or for the public sector. (3+ years)
-
Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation. (2+ years)
Location
Edmonton/Remote
Work Environment
4.5 months plus 1 possible 24-month extension
Hourly Rate
Negotiable
About Vantix Systems Inc
For over a decade, Vantix has been providing its clientele with technology and services to help boost productivity, streamline business processes and increase revenue. Serving diverse markets across the globe from corporate to government, Vantix delivers.
Top Benefits
About the role
Description
Our Client is seeking a Service Designer to work on service innovation, program review and digital transformation projects. The Service Designer will work collaboratively and collectively participate in a full range of activities including: field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable. The Service Designer will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.
The Service Designer will primarily work remotely; however, the Service Designer is expected to attend meetings or work sessions often (i.e. quarterly) in Alberta on reasonable notice. However, time to travel and any associated expenses to and from Edmonton will be at no cost to the Client. Some travel within Alberta may be required to conduct field research and user interviews. The Client will make arrangements for travel for field research and user interview purposes where possible at no cost to the Client. Must be Canadian Citizen to apply and work within Canada at all times.
Skills
Agile, Usability Testing, Change Management, Digital Transformation
Type
Contract
Experience Required/Mandatory Skills
-
Experience with service design research and outputs. (2+ years)
-
Experience working within a cross-functional product team in an Agile environment. (2+ years)
Nice To Have Skills
-
Experience planning, conducting, and analyzing findings from, creating representations of and reporting on qualitative field research. (2+ years)
-
Experience planning, conducting, and analyzing findings from, creating representations of, and reporting on co-design workshops with service users. (3+ years)
-
Experience planning, observing, analyzing, and reporting on usability testing of production or prototype systems. (1+ year)
-
Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping. (2+ years)
-
Experience working in or for the public sector. (3+ years)
-
Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation. (2+ years)
Location
Edmonton/Remote
Work Environment
4.5 months plus 1 possible 24-month extension
Hourly Rate
Negotiable
About Vantix Systems Inc
For over a decade, Vantix has been providing its clientele with technology and services to help boost productivity, streamline business processes and increase revenue. Serving diverse markets across the globe from corporate to government, Vantix delivers.