About Us

YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.

For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member’s contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!

About the Role

We’re looking for a precise, tech-savvy Technical Writer to join our team. In this role, you will be responsible for creating and maintaining high-quality documentation that empowers our users to navigate YuJa’s evolving product suite. You will bridge the gap between complex engineering developments and user-facing clarity, producing everything from comprehensive Zendesk help guides to real-time admin alerts and product notifications. Working at the intersection of engineering, UX design, and client success, you will ensure our documentation is not only accurate and comprehensive but also aligns with our brand voice and enhances the overall user experience.

Your key responsibilities will include:

• Create documentation for new features and releases using Zendesk, ensuring that all information is accurate, comprehensive, and user-friendly.

• Update and revise old guides to reflect the latest features and improvements, ensuring consistency in style and accuracy.

• Develop admin alerts to institutions, keeping them informed about new features and updates in each release.

• Collaborate with UX designers to assist with text mockups and designs, ensuring clarity and user-friendliness.

• Work closely with engineers to ensure product tickets contain meaningful and clear information.

• Communicate with clients about their feature requests or bug fixes through personalized customer notifications.

• Preferred: Have a basic understanding of UX Writing to ensure that all user-facing content enhances the user experience and aligns with design principles.

About You

• 1-2 years of relevant work experience as a Technical Writer.
• Experience working with strict deadlines for new releases and managing documentation for multiple products in a fast-paced environment.
• Strong ability to understand and maintain the company’s tone and voice across all written materials.
• Must have a strong oral and exceptional written command of the English language, including grammar, spelling, and sentence composition.
• Demonstrated ability to quickly understand and apply technical concepts to create clear and concise documentation.
• Ability to accept and deal constructively with feedback, making revisions as necessary while maintaining high standards of quality.
• Ability to prioritize and manage time on multiple simultaneous projects and work independently.
• Working knowledge of Zendesk is required.
• Knowledge of Confluence and WordPress would be an asset.
• A degree in English Language, Technical Writing, Communications, or a related field would be an asset.

Why You’ll Love Working Here

YuJa is a multiple-time honoree on Forbes’ list of Best Start-Up Employers in America. We offer a competitive compensation package that include a base salary starting at CAD 50,000/year and comprehensive benefits and engagement opportunities.

Comprehensive Benefits:

• Health, vision, and dental benefits, 100% employer-paid

• Additional benefits include RRSP, gym subsidies, and more

• Work-life balance including flexible work hours to create an ideal work-life balance

• Paid sick days and flex days

Team Engagement:

• Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more

• Office perks including company-provided snacks, drinks and events

• Employee recognition programs, such as gift cards and “Employee of the Week” rewards

• Professional growth including continuous learning opportunities and reimbursements to support personal and professional development

• Hands-on experience working with senior-level business leaders

Schedule

This is an office-based role with standard hours from Monday to Friday.

How to Apply

This job is exclusively directed towards candidates already in Canada. You may apply directly online via this site by submitting your resume and academic transcripts. If any questions, please send an email to careers@yuja.com

YuJa is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.