About TAG Hardware

TAG Hardware is a premium manufacturer and innovator in home organization and closet systems, headquartered in Surrey, Canada. With a commitment to exceptional design, precision engineering, and customer partnership, we serve designers, closet shops, and distributors across North America, Europe, and the Middle East.

Role Overview

We are seeking a proactive and hands-on IT & Data Systems Lead to help modernize our technology stack. This role blends internal IT support with system optimization and data strategy. You’ll manage IT infrastructure and software tools, support day-to-day tech needs across the business, and work closely with leadership to enhance data visibility and drive smarter decisions.

The ideal candidate thrives in a fast-paced manufacturing or product-based environment, has a strong service mindset, and can translate tech complexity into business value.

Key Responsibilities

1. IT Infrastructure & Support

• Manage all TAG employee laptops, devices, network access, security protocols, and internal tech tools
• Provide hands-on support for daily IT issues (Google Workspace, printers, email, etc.)
• Maintain asset inventory, user access permissions, backups, and update cycles

2. Systems Management & Support

• Drive Monday.com adoption, education and usage.
• Syspro (ERP) – support user needs and identify high-impact enhancement projects
• Support Excel Power Query driven applications
• Identify inefficiencies or redundancies in system usage and propose improvements
• Ensure systems are interoperable, well-maintained, and aligned with business needs

3. Data Architecture & Reporting

• Collaborate with the Manager of Data & Technology to improve data models, dashboards, and reporting logic.
• Power BI – develop visuals, support semantic models and create measures
• Enable better data visibility across finance, sales, production, and inventory

4. Digital Strategy & Planning

• Build and maintain system documentation, application changelogs, SOPs, and a support the roadmap for technology upgrades
• Stay up to date on digital best practices in manufacturing, business systems and AI tools.

5. Culture & Collaboration

• Be a tech partner to every department, from executives to floor staff
• Educate teams on best practices, tools, cyber-safety and system changes
• Balance strategic thinking with practical, hands-on delivery

Qualifications

Must-Have:

• 3–5 years in an IT Systems, Business Intelligence, and Tech Support/Systems Analyst role
• Experience managing both hardware and cloud-based software tools (Monday.com, Google Workspace, Microsoft Azure)
• Strong problem-solving and troubleshooting skills, especially in user-facing environments
• Experience in small- to mid-sized companies, ideally in manufacturing, product, or distribution sectors
• SQL, Power BI, Power Query, Python and ERP exposure preferred (not necessarily expert level)
• Curiosity, adaptability, and service-first mindset

Like what you’re hearing so far, but still wondering if TAG Hardware is right for you? We offer:

• A competitive salary and benefit package
• Ongoing on-the-job learning and development
• Working with an industry leader in innovative hardware

If this is you, we look forward to your application! To explore this opportunity, please submit a cover letter and resume, to the link provided. We thank all applicants for their interest, however only those under consideration will be contacted.