Top Benefits
About the role
Job Description This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities
- Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).
- Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
- Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
- Responsible for retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
- Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
- May be requested to undertake other related duties on a periodic basis.
Qualifications
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
Additional Information
Accommodation is available upon request for applicants and employees with disabilities. Additional Information
Accommodation is available upon request for applicants and employees with disabilities.
About Farm Boy Inc.
Selected as one of Canada’s 50 Best Managed Companies, Eastern Ontario based Farm Boy provides a unique and friendly, fresh-market shopping experience. Featuring their signature farm-fresh produce and organic, natural and locally sourced foods, plus their popular store brands and wholesome fresh prepared meals, made from scratch in the Farm Boy Kitchen.
With legions of loyal customers, Farm Boy has grown from a small produce stand starting in Cornwall in 1981 to 50 stores located in Brantford, Burlington, Barrie, Cambridge, Cornwall, Guelph, Hamilton, Kingston, Kitchener, London, Newmarket, Oshawa, Ottawa, Oakville, Pickering, Port Credit, Richmond Hill, St. Catharines, Toronto, Waterloo and Whitby. The company plans to continue its fresh market expansion across Ontario.
Our Company - Farm Boy provides a unique and friendly fresh shopping experience in comparison to big box retailers and conventional grocers. Recognized for our fresh products and exceptional customer service; our success has enabled us to grow throughout Ontario.
Our People- At Farm Boy, people really do make the difference! That’s why we continually seek out the friendliest people to join our team and support our vision of providing the best fresh shopping experience for our customers. In our fast-paced, dynamic work environment, our team shares a passion for excellence and continuous improvement.
Our Products- From the moment you walk into a Farm Boy store, it is clear that the produce is fresher and of the highest quality. Fresh produce is the heart and soul of our business. This relentless dedication to freshness and pure food goodness is what has earned our customers’ trust, making us their number one choice for fresh tasty products.
Top Benefits
About the role
Job Description This position is responsible for ensuring that all objectives and goals of the department and store, as communicated by the Store Manager, are met and/or exceeded and for the day-to-day management of specific aspects of the department including ordering, merchandising, labour scheduling and customer service. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities
- Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
- Work with the Store Manager and Retail Specialist to execute strategies aimed at successfully accomplishing stated goals (e.g. financial results).
- Team development, interviewing, training, reviews, coaching, motivation and recognition all while maintaining a high level of confidentiality and trust.
- Consistent and effective communication to lead the team, including one-on-one coaching, huddles, metrics, product knowledge and corporate policies and procedures.
- Responsible for retail operations and deliverables (e.g. inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, payroll).
- Participate in store coverage rotation as a Manager on Duty (eg. opening/closing store, alarm system emergency contact support) as directed by the Store Manager.
- Ensure compliance with Safe Food Handling regulations as well as Health and Safety policies and procedures.
- May be requested to undertake other related duties on a periodic basis.
Qualifications
- Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
- Successful completion of a Public Health Food Handler certification, Smart Serve plus Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
- Excellent organizational, interpersonal and analytical skills.
- Clear and effective communication style, both written and oral.
- Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
- Ability to learn manual and automated systems/tools.
- Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
- Flexible schedule, including weekends, evenings and holidays.
- Fluency in English and French shall be considered an asset.
Work & Sensory Environment
- Providing service to several people or departments, working under many simultaneous deadlines.
- Required to stand and walk for long periods of time during shift.
- Required to lift, carry or handle heavy objects.
Additional Information
Accommodation is available upon request for applicants and employees with disabilities. Additional Information
Accommodation is available upon request for applicants and employees with disabilities.
About Farm Boy Inc.
Selected as one of Canada’s 50 Best Managed Companies, Eastern Ontario based Farm Boy provides a unique and friendly, fresh-market shopping experience. Featuring their signature farm-fresh produce and organic, natural and locally sourced foods, plus their popular store brands and wholesome fresh prepared meals, made from scratch in the Farm Boy Kitchen.
With legions of loyal customers, Farm Boy has grown from a small produce stand starting in Cornwall in 1981 to 50 stores located in Brantford, Burlington, Barrie, Cambridge, Cornwall, Guelph, Hamilton, Kingston, Kitchener, London, Newmarket, Oshawa, Ottawa, Oakville, Pickering, Port Credit, Richmond Hill, St. Catharines, Toronto, Waterloo and Whitby. The company plans to continue its fresh market expansion across Ontario.
Our Company - Farm Boy provides a unique and friendly fresh shopping experience in comparison to big box retailers and conventional grocers. Recognized for our fresh products and exceptional customer service; our success has enabled us to grow throughout Ontario.
Our People- At Farm Boy, people really do make the difference! That’s why we continually seek out the friendliest people to join our team and support our vision of providing the best fresh shopping experience for our customers. In our fast-paced, dynamic work environment, our team shares a passion for excellence and continuous improvement.
Our Products- From the moment you walk into a Farm Boy store, it is clear that the produce is fresher and of the highest quality. Fresh produce is the heart and soul of our business. This relentless dedication to freshness and pure food goodness is what has earned our customers’ trust, making us their number one choice for fresh tasty products.