Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Implement price and credits policies. Locate, select and procure merchandise for resale. Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Oversee payroll administration. Conduct performance reviews. Supervise office and volunteer staff. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Adaptability. Analytical. Collaborative. Creativity. Efficiency. Energetic. Goal-oriented. Hardworking. Integrity. Outgoing. Positive attitude. Proactive. Quick learner. Time management. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Interpersonal awareness. Judgement. Organized. Team player. Maturity. Patience. Resourcefulness. Ability to multitask. Experience: 2 years to less than 3 years.