About the role
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other duties as assigned.
Job Qualifications
- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- 1-3 years' experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills, both written and verbal, in English.
- Proficiency in written and verbal French is an asset.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.
About Patterson Companies
Founded in 1985, Patterson was just one office that brokered trucks to haul perishable items until adding non-perishable loads in the 90’s. Since then, Patterson has expanded its offices and has grown exponentially in both perishable and non-perishable markets and now is recognized as a complete supply chain solutions company.
We specialize in transportation management for thousands of customers annually and treat each of their shipments with the proper attention to ensure that they are loaded and delivered on time and in excellent condition! Patterson specializes in FTL, LTL, Expedited, Refrigerated Transport, Flatbed Transport and Dry Van Transport.
We are not only just a leading logistics company; we also have large asset divisions (refrigerated and dry vans) and warehouse/distribution locations.
About the role
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
The Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. This role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.
Essential Functions
- Actively triage all calls and inquiries from customers.
- Assigns and schedules service requests from clients or company personnel.
- Manages resources efficiently and effectively for all scheduled services.
- Monitors service orders assigned to technicians.
- Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).
- Reconciles various CRM reports on a monthly basis.
- Maintains parts and rental equipment inventory.
- Process returned merchandise and warranty claims.
- Works closely with the Branch Procurement Specialist(s) with resource and project planning.
- Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.
- Performs other duties as assigned.
Job Qualifications
- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- 1-3 years' experience in dispatching.
- Previous working experience with project or resource coordination.
- Bookkeeping/accounting experience preferred.
- Mastering Microsoft Office Suite 365.
- Excellent communication skills, both written and verbal, in English.
- Proficiency in written and verbal French is an asset.
- Knowledge of SAP software is an asset.
- Knowledge of the dental industry is an asset.
About Patterson Companies
Founded in 1985, Patterson was just one office that brokered trucks to haul perishable items until adding non-perishable loads in the 90’s. Since then, Patterson has expanded its offices and has grown exponentially in both perishable and non-perishable markets and now is recognized as a complete supply chain solutions company.
We specialize in transportation management for thousands of customers annually and treat each of their shipments with the proper attention to ensure that they are loaded and delivered on time and in excellent condition! Patterson specializes in FTL, LTL, Expedited, Refrigerated Transport, Flatbed Transport and Dry Van Transport.
We are not only just a leading logistics company; we also have large asset divisions (refrigerated and dry vans) and warehouse/distribution locations.