Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks

• Complimentary golf (friends and family rates for your Guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage*
• Company matched pension plan and optional savings plans*
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities
• Privileges are subject to review and change.

Role Summary

This role is responsible for developing and implementing a comprehensive and integrated event plan which supports and fosters the broader strategic and business plans for the Event Operations in addition to supporting other business units.

Responsibilities

• Manage the successful day-to-day operation of Event operations and other business units as assigned.
• Provide leadership and direction to department managers
• Responsible for achieving the highest standards of facilities, products and services rendered to homeowners, guests and employees
• Organize, establish and implement activities and events related to food and beverage, culinary and events in various operations to keep homeowners and guests interested and engaged
• Monitor the ordering and receiving programs for all divisional products and supplies to ensure proper quality, quantity, price and safety on all purchases
• Develop an annual business plan to meet the resort’s strategic objectives in the areas of customer satisfaction and fiscal responsibility
• Foster the development, implementation and assessment of new resort programs relating to events
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Develop annual operating and capital budgets and oversight of the divisional budgets
• Monitor and act as necessary to ensure that budget's revenue and expense goals are attained
• Provide the leadership, vision and direction to bring together and prioritize the Events goals in a way that will be efficient and effective
• Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change
• Maintain service standards and enhance quality of service and offerings in partnership with leadership team
• Establish challenging, realistic, and obtainable goals to guide operations and performance
• Focus on maintaining profit margins without compromising guest or employee satisfaction
• Develop means to improve profit, including estimating cost and benefit, exploring new business opportunities
• Ensure that all legal requirements are consistently adhered to in licensing including alcohol purchase, storage, service of and inventory control measures are monitored and controlled
• Ensure that regular, on-going communication occurs in all areas of events
• Stay aware of market trends and introduce new food and beverage products and concepts to exceed customer expectations, generate increased revenue and ensure a competitive position in the market
• Monitor the actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed
• Develop relationships with key suppliers, in alignment with business plan
• Coach and develop associates through career development and advancement opportunities
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Degree or diploma in hotel and restaurant management or related major
• 5 years’ experience in the food and beverage, culinary or related professional area
• 2 years’ experience in a comparable position in a luxury environment an asset
• International Wine Education Guild (IWEG) or the Wine & Spirit Education Trust (WSET) levels 1 and 2 will be considered an asset
• Excellent knowledge of all aspects of food and beverage operations including inventory controls and menu compilation
• Smart Serve certification
• Comprehensive knowledge of fine food, wine and service
• Excellent knowledge of all aspects of food and beverage operations
• Excellent guest service and problem resolution skills
• Must possess excellent customer service skills
• Must be computer literate. Previous experience with Maestro will be considered an asset
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting and pulling

Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.

Join our team and make every day feel like Friday.

• All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.
• Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.